Magellan GPS ,MAGELLAN HAS HAD MY UNIT FOR OVER 4 MONTHS. I HAVE BEEN LIED TO BY CUSTOMER SERVICE WHO BY THE WAY DO NOT SPEAK ENGLISH BECAUSE THEY ARE IN INDIA. Santa Clara California

I am having a problem with Magellan. I sent my unit off to get repaired in August of 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.

I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit.

I can not get anyone on the phone to HELP ME. I have called corporate to get the same message as the over seas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full. I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.

Mindy
Baton Rouge, Louisiana
U.S.A.