Complaint Review: MagicJack - Internet
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- Author Not Confirmed
- MagicJack Internet United States of America
- Phone:
- Web: www.magicjack.com
- Category: Communications & Networking
MagicJack After paying for MagicJack for 3 years and using it and having the same number for 2 years, without any warning they deactivated my number and gave me some 010056**** number. It's not even real telephone Internet
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After paying for MagicJack for 3 years and using it and having
the same number for 2 years, without any warning they deactivated my number and
gave me some 010056**** number. It's not even real telephone number. When
dialed you get a message that my call cant be completed as dial.
And everybody calling my old number has to hear how great
MajickJack is. And that this number is free for taken.
After trying to resolve the problem chatting, because this
is the only way one can communicate with them, here is the most I could get:
"as i have checked it here in our end, the phone number
786-***-*** was been deactivated in your account and it switches to the
number 010056****. As i have also checked it here, Our Departments are
reviewing the account.. As the Account is under review, you will not be able to
place any order for the time being as the review will have to go under process
(review protocol).. "
But I don't want to order anything. I already paid you for
my number.
The chat person answer
" Please extend your patience as this Review is done every account
to retain account Integrity and Security.. I cannot assure you with the time
frame but the report has been processed with High Priority.." For now, I
will be doing a report regarding with your issue"
I dont care about reports. Let me talk to a manager.
" I will make a report regarding with this matter and
it will be forwarded on our higher department" this issue will be
reviewed for the resolution. please do check on your email account the
notification will be sent in there". END of chat.
Exactly the same chat happened 3 weeks ago, and it just repeating
again.
And of course nobody is contacting me and I still cant use
my MajicJack.
So think twice before ordering one.
If anybody is interested, I have the complete
transcript of my chat with "Joan".
This report was posted on Ripoff Report on 07/18/2012 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magicjack/internet/magicjack-after-paying-for-magicjack-for-3-years-and-using-it-and-having-the-same-number-913983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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