Complaint Review: Magicjack - Internet
- Magicjack magicjack.com Internet U.S.A.
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- Category: Internet
Magicjack don't get rid of your landline Internet
*Consumer Suggestion: Magicjack FIX
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I have had magickjack for several months now. At first it worked really well, but as time goes on, I have given up on it.
I have had to repeatedly go to the site to get an online agent. They have been very helpful and patient, and things would improve for a few days, but then same old problems.
The problems are: every time I speak, I get an echo of my voice, static, breaking up, like a cell,crackling noises, suddenly get a dial tone in the middle of a call, answer the phone and get a dial tone, dial a number and only get a dial tone, and I have to talk very loudly to be heard.
I have tried everything they suggest, but in the end, I have the same problems. I am glad I didn't spend more than twenty dollars.
It reached a point where I couldn't stand to have to make a phone call, or answer the phone. Today was the last straw. I am no longer going to use it. I am tempted to smash it up and return it, but that is too much energy to extend. But, I won't recommend it to anyone, and refer them to this site.
Chanahliora
Raleigh, North Carolina
U.S.A.
This report was posted on Ripoff Report on 02/03/2009 07:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magicjack/internet/magicjack-dont-get-rid-of-your-landline-internet-419863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Magicjack FIX
AUTHOR: Computer G - (U.S.A.)
SUBMITTED: Tuesday, February 03, 2009
I have over 35 years working with electronics cable TV & telephone. Here is the Majic jack facts. It's a cheap version of VOIP being used today. Instead of using a router already configured with the service it uses a computer and your home network to bring the service into your home. Here is the main differance Magicjack is at your computer and needs to go through your home network (your computer, swith, router and cable modem). Ohter VOIP systems use the router to get your phone service. The router is the first thing after your modem and most VOIP service set the router to give VOIP priority over all other network traffic. With Magicjack this is not true.
Here is what you need to do to fix most if not all issues with your Magicjack.
1. Install the Magicjack directly onto the compter or use a powered USB port.
2. Install a Router that will allow you to use something called QoS (Quality of Service). This will allow you to set up your router like the other VOIP services do with your Magicjack VOIP service getting priority over all other network resources. Most download speeds are faster so you can hear the person on your end but your upload speed is slower and you will break up on there end. With QoS it should help solve this issue.
3. Do not use wireless network connections for computers running the Magicjack because your speed will not always be the same and so you will get bad calls depending on your connection speed. Hard wire Cat 5e for any conputer running Magicjack going to your router or Modem this will allow 100 Mbit to the router or modem.
The bottem line is the Magicjack works but it's not set up for you like the other VOIP services. I will use it but make sure you have a cell phone backup. This service is mostly for people that other wise would not use a land line or like myself. I just do not want to pay for phone service and cell service. Is Majicjack perfect NO but all in all it;s worth the 19.95 a year for me and now with the above corrections it work great.


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