Magicjack Dishonest business practices Palm Beach, Florida

Been with MagicJack for over 3 years. I had an offer to upgrade to Magicjack Plus, I declined 3 months ago.   May 2012, I arrived home found that my phone number had expired.  Contacted the company and they said I needed to pay $3.00 for the custom phone number,  I said I had chosen the number from a bank of numbers for my area code, I did not have a custom number.  They said it was a yearly fee, I had never paid the fee before. 

Remember with this service the phone number is free.  (My number is not a vanity number).  They turned off my service until I paid the $3.00 fee. I could receive calls but unable to call any number including 911.  I filed a complaint with BBB.  Magicjack submitted a report saying I had only been a cutomer since 2010 and showed that I did order a custom number and declined 911 service.  When I paid the $3.00 I had 911 service again.

Now my service is expiring the normal $19.95 a year fee has jumped to $29.95 a year.  Up until one week ago, it always showed $19.95 until it was time for me to renew. And it is true you can NEVER speak to a live person and they never give a refund.  If you look at their website it still shows free phone number included.