Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1255935

Complaint Review: MAGNAVOX - Internet

  • Submitted:
  • Updated:
  • Reported By: PissedoffPatti — WESTVILLE New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • MAGNAVOX Internet USA

MAGNAVOX LIARS, RIP-OFF WARRANTY Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I am just so tired of all the LIES from the Magnvox warranty people. Just once I would like to speak to an American. We had bought a 40" flat-screen TV last Black Friday. On July 31 2015 the screen just went black. From what I read, this is a common problem. Wish I had read reviews before we bought it. So, they give me a name of a local repair shop. These people were awesome. Even though a couple guys were out on vacation & they were backed-up, they offered  us the option of bringing the TV in instead of a house call which would make it faster. So around Aug 15th I get a call that Magnavox doesn't repair a shot screen, I would have to mail it back & they would send a replacement. The repair people said I would get a call & email from Magnavox when the report got to them. So I waited a few days & heard nothing,gave a call, the report hadn't been sent down from corporate office, they would call me in 2-3 days. Never happened. I called & feel if I didn't I'd still be waiting. So at this point, around Aug 20th  I'm going on a month with no TV so they tell me they will send a box and after they receive it 15-20 days later my replacement would come. I told the guy, which by now was a "supervisor", if in fact they really have any, I didn't want to wait that long, was there any other way. He told me no but I could try the extended warranty people & gave me the phone #. The last thing I asked was the box would come in 3-5 days just in case extended warranty couldn't expediate it  & he answered yes. We were leaving on vacation on Sept. 5th, so when no box arrived by Aug 29th I called & was told I declined the service. I asked for a supervisor & asked for them to play the recording of me saying that. Needless to say that didn't happen. The recordings are for "business" only. I fought with this person until he put me on hold for about 25 minutes until it reached 11pm, closing time & the call was automatially disconnected. In between all of this, I had 3-4 calls where I was put on hold, once for over an hour where they never came back. I also googled the corporate phone # & left 2 voice mails with no return calls.So the next day I called back & got a decently nice rep & she said the box would be sent out, she would expedite it.

By Sept 3rd no box. So I call again & the rep said a box was sent out which now could take 5-7 days & would make a report since boxes cant be expediated, the woman should have never told me that. All this worry since it has to be shipped back within 5 days after receiving box. Now I'm freaking since it will be on vacation time. One rep had the ba**s to ask if I had to go out of town. OK, so I had my bro-in-law come the next Tuesday to be there to sign for the box. It never came. I called again from our beach house & the guy tells me its at the Fedex in North Jersey should be there the next day. So my bro-in-law takes  another day, waits all day was gonna leave & there is the box, outside in the rain, it didn't require a signature. Anyway, I wanted to video tape us packing up the TV to show no physical damage which would void the replacement so when we got home Saturday that's what I did. I call Magnovox to let them know I had the TV packed to their requirements. The guy on the phone asks for some # on the label & tells me Fedex will pick up the box Monday from 8am-8pm. So I wait all day Monday, needing to go shopping. No food in the house since we were on vacation & have 3 young kids. About 2pm I callFedex to see if a smaller window could be given & when I gave her the tracking # she tells me I'm scheduled for Tuesday, same 12 hr window, so now I still need to shop & get mortgage to bank before a late fee. Guy finally comes around noon. I looked up tracking # to make sure it got to Ohio. It was signed for yesterday, so I call Magnavox to see if I can get some tracking # for the replacement TV & of course the answer was NO. We shall see when our new TV gets here. It better be new & not a refurbished one & I'm just praying the little bit of paint that got on the TV's cord doesn't count as physical damage.

This warranty sucks. I will never recommend them to anyone anymore. Things aren;t made like they used to be  & the out sourcing of cunstomer service just has to go. If I am sending the TV back to Ohio in the USA why the hell am I constantly speaking to customer service people from India that I can just barely understand & read off a script? Why not give some unemployed Americans those jobs? I will let you know if I ever do receive a new TV.

This report was posted on Ripoff Report on 09/19/2015 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magnavox/internet/magnavox-liars-rip-off-warranty-internet-1255935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now