Complaint Review: Marlo Furniture - Rockville Maryland
- Marlo Furniture 725 Rockville Pike Rockville, Maryland U.S.A.
- Phone: 301-738-9000
- Category: Corrupt Companies
Marlo Furniture ripoff delivery, home damage Rockville Maryland
*Author of original report: Bad Customer Service
The next day I called Ethel and she claimed she needed to call the driver and she would get back to me. This is at 8:20 a.m. 8/4/06. I come back early from lunch early to give her a call at about 12 p.m. She states she has not contacted them yet and probably will not get around to it next week. At this point I figure I would get at least the end table resolved. I call customer service and after about 20 minutes on hold, I get Tetico. I tell them that my end table was damage and that I would like a refund because I do not want more Marlo Employees in my home to do further damage. To my surprise, they told me that I will get a call on Tuesday 8/8/06 to get a window for 8/8/06 when they will come pick up the table. I mention they also did not put together my tables and that with the $139 delivery AND ASSEMBLY fee, it would be done. He confirms this. I ask to get my $139 back since not only did they damage my home, they did not connect everything and I have broken furniture. He states I need to speak with his manager Maria. I am then told she will not be in for an hour since she was at lunch. He ask if there is anything else I wanted to claim, and I mentioned about my home being damaged. He states I have to contact Ethel. I state that has been done and she will not get to it until next week. I hang up and go to the bathroom and come back to my desk to see I have a voicemail. I check the voicemail and its Ethel. She states that she got contacted by the Customer Service over in corporate and since I needed an immediate answer, the answer was that my claim for the home damage was denied, and stated I had signed a waiver. I asked her to fax me this waiver because I do no remember signing one. It is now 3 hours later and I still do not have a fax for this. I call Tetico back, and ask for Maria, she is still not in, she is taking an extended lunch. I will update as it comes. I see now on this site about the crappy customer service and just service over all this company has. I wish I would have known before hand, it seems I have a long road ahead of me with this company. Worst part is, I just want my $139 delivery charge back and to come get the end table and it would be the end of all this. I may return my entire purchase, which is a Berkline Reclining Couch/loveseat set, coffee table, and end table.
This report was posted on Ripoff Report on 08/04/2006 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/marlo-furniture/rockville-maryland/marlo-furniture-ripoff-delivery-home-damage-rockville-maryland-204542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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