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Report: #1040261

Complaint Review: Mattress Firm - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Kim — Orlando Florida
  • Author Not Confirmed What's this?
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  • Mattress Firm 3748 E Colonial Dr Orlando, Florida United States of America

Mattress Firm Used mattress sold as new Orlando, Florida

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have 2 issues with Mattress Firm, on a mattress i purchased Jan 8, 2013, and had delivered Jan 21, 2013.



First issue: i purchased a mattress from their outlet center on E.
Colonial Dr in Orlando. After much haggling and expressing that i wanted
a mattress with a warranty or i was going to ikea, i was told they
could sell me a new Sealy memory foam mattress, with a 20 year warranty.
Mattress was delivered, no warranty attached as i had been told it
would be. i called, was told they would "type one up for me" and mail
it, never received it. Contacted them through the website, and i got an
email with a warranty card attached. issue resolved, or so i thought.



Problem number 2 pops up on March 24. i'm vacuuming under the bed, and i
dislodge a yellow piece of paper stating that this mattress had been
sanitized on Jan 3, which means that i was sold used items and promised
new. i immediately contacted them via the website, and also filed my
second complaints with the BBB and state attorney general's office. i
received a response from a Victor Cardenal, the store manager, pretty
quickly, and we have been corresponding back and forth until the last
few days, when all correspondence has stopped. i sent another email
stating that i was waiting to hear from them regarding the $200 refund i
requested, still no answer. My next step is legal action. i will give
them until the end of this week to resolve this matter to my
satisfaction, and then i am contacting an attorney.



i actually love the mattress, but to sell someone a used mattress and
tell them it is new and also tell them it has a 20 year warranty (i was
told by the salespeople that only new mattresses had warranties) is
consumer fraud.



i want Mattress Firm to refund me $200, either in the form of a check,
or a paydown of what i owe with Progressive Finance. i need a resolution
to this, with money in hand or a reduced amount owed on the mattress,
by Saturday, April 6, or i am taking legal action.



This report was posted on Ripoff Report on 04/03/2013 07:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-firm/orlando-florida-32803/mattress-firm-used-mattress-sold-as-new-orlando-florida-1040261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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