Melaleuca The Wellness Company Ignoring request to close account. Idaho Falls Idaho

On September 26, 2007 I contacted Melaleuca to close my account immediately. The Melaleuca representative advised me that I must send my request to close the account via "snail mail" to Melaleuca. And that I must order product in October.

I mailed Melaleuca to cancel the account. And placed my final order for which my credit card was charged.

On October 31, Melaleuca sent an unauthorized shipment. For which I am unwilling to pay. Melaleuca may issue a pick up notice and I will be happy to give UPS the box to take back to Melaleuca but I am not willing to pay to return unauthorized shipments.

Fortunately Melaleuca was not able to continue making unauthorized shipments because my credit card expired and I have not given them the new card number.

I had no complaints with their product, I just had enough product to last another year. I did not need anymore product.

In November, December and now January I have received emails and phone calls regarding this account. Each time I am advised that my letter was not received.

To date Melaleuca has received 2 letters and 2 faxes to cancel the account. To date they have ignored all communication regarding the account.

I might have returned as a customer had Melaleuca made it easy to cancel the account. Now I will never purchase their products again.

This is truly a ripoff.

Sandra
Center Barnstead, New Hampshire
U.S.A.