Complaint Review: Melaleuca - The Wellness Company - Internet
- Melaleuca - The Wellness Company www.melaleuca.com Internet United States of America
- Category: Supplemental Health Programs
Melaleuca - The Wellness Company They make it EXTREMELY difficult to cancel and make sure to rip you off in the process. This company is a joke! Internet
*Consumer Comment: Just a helpful tip
*Author of original report: Buy expensive melaleuca candy bars to give to the homeless? You've got to be kidding me!!
*Consumer Comment: what didn't you understand
*Consumer Comment: Wow, Thanks!
*Consumer Suggestion: How to avoid this....
A "friend" of mine joined Melaleuca as a sales rep, and raved about the vitamins and the company. Once I heard that you have to buy a membership just to buy their products, and commit to spending a certain amount of money each month - I wasn't interested.
After months of this friend practically BEGGING me to sign up as a customer and try the vitamins, and assuring me that if I wasn't satisfied I could return them for a refund; in a weak moment I caved in. The whole thing was so awkward, but I felt sorry for her being involved in this pyramid scheme and thought it couldn't hurt to try the vitamins that she'd been pitching over and over and over again. What a huge mistake that turned out to be.
She signed me up, and within a few days I knew that I had made a mistake, and as much as I wanted to support my friend, I knew I didn't want to pay $65 a month for vitamins - and there was NOTHING else I wanted to purchase from them, but you cant just buy vitamins, you have to spend a certain amount every month. I told her that I didn't want to do it after all, and called to cancel my shipment and membership.
I waited on hold for 22 minutes to talk to someone, and when I finally got them on the phone, they said that it was too late to cancel that month. They didn't care that I had joined that same week. They said that I was going to receive the shipment anyway and that I'd need to send it back and that if I wanted to cancel that I had to send them a letter and give them a reason why I wanted to cancel. (Who makes you give a reason why?)
I received the box and paid to have it shipped back, and enclosed the cancellation letter. End of story right? Wrong.
A couple weeks later I got an email saying that they had shipped my next order, to which I called and told them that I had returned the first box, and sent in a cancellation letter. They said that I was supposed to send the cancellation letter to a different address then where I shipped the box, and that it was too late for them to not ship the 2nd box. And of course, that my membership was still not canceled.
I sent a second cancellation letter, and called them again to make sure that I wouldn't receive anything else, and that I would be refunded the $65 for the vitamins. I was told that I needed to wait until they received the shipment back, and then call again to ask for a refund because they "wouldn't know what I wanted them to do with the boxes" that I shipped back.
After multiple phone calls, I finally got the membership fee back but have yet to see a refund for the vitamins (it's been 3 weeks). All in all I have called at least 10 times, sent 2 letters, and had to ship back 2 boxes.
This company is a scam and a total rip-off.
This report was posted on Ripoff Report on 09/24/2009 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/melaleuca-the-wellness-company/internet/melaleuca-the-wellness-company-they-make-it-extremely-difficult-to-cancel-and-make-sure-499995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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