Miami Dade Water and Sewer Department Poor and Unprofessional Customer Service Miami Florida

I received a reply from the C/S Supervisor and she addressed my concerns and has forwarded my formal complaint to the Director, Mr. Johnson. She apologized for all my inconvenience and has credited my recent fees. It goes to show that if you go through the proper channels, as customers we can make a difference. Needless to say that although the whole purpose of the payment extension option is to help customers that are experiencing financial hardship, it is not worth paying late because of their high fees.

 Thanks for your advice. I will look into that. My complaint involved my last two bills. I get billed every three months and my main grievance is how some customer service reps. need to improve their skills.

 Looks to me that my complaint stroke a chord. Your lack of sympathy demonstrates that you obviously work for this establishment. Your callous reply only magnifies and confirms my complaint: poor customer service skills. Don't worry, I have notified your director regarding my complaint. Thank you, Robert.

I appreciate and expect reps. to be courteous, helpful, and efficient when I need assistance.

- And they expect customers to pay ON-TIME.

As a paying customer this is frustrating and inconvenient.

- Oh and by the way...if you are calling asking for extentions...you are NOT a PAYING customer.

Bring in a plumber right away to check for a leak. $400 per month for a residential property is exceptonally high. It is possible you have a leak in the main supply and aren't aware of it. If it were my property, I would bring in a specialist in leak detection to find and fix the leak. Good luck.