Microsoft Store Took my money but won't ship the product! Redmond Washington

Microsoft refunded our money in full and I consider this matter closed.  I will not respond to rebuttals so don't waste your time.

 Microsoft follow up! Microsoft finally refunded my money after refusing to ship the computer we paid for back on the 23rd of December. They also issued my son a $200 promo code to use in the Microsoft Store. I am not going to close this report or list it as resolved because I feel we were never given a satisfactory answer to my main questions and issues with Microsoft.

1. Why didn't the order ship? The website stated the product was in stock!

2. Why did the support staff keep lying to us when we called for updates?

3. Why did Mr. Fowler keep referring to our order as "a replacement order" when we never received the order in the first place?

4. Why did they create a shipping label knowing the item wasn't ever going to ship?

5. Why did they charge us $10.00 for two day shipping knowing it would never be shipped?

6. If the item was **Out of Stock** why was it still showing up on their website as **In Stock** ?? 7. Etc. Etc.

1-6-2014 @ 6:47 PM I received a call from Microsoft (Mr. Fowler) stating they would be issuing a refund and they would not be shipping the product we had paid for.  I asked if we could wait until the product was in stock and I was told NO!  He said their inventory status wasn't shared with the public....you would think they were working for the NSA with all of their silly secrets.  Buyer beware when dealing with this company, they are likely to misrepresent their "in stock" ads to take your money and provide no merchandise, at least that was our experience.

I will try to avoid Microsoft like the plague!  

Email from Microsoft>>

My name is Karen, and I am a member of the Customer and Field Advocacy Team at Microsoft. Your email sent to our executives was forwarded to me for assistance.  I understand that your son recently placed an order for the Surface 2 on December 23 and you paid an additional $9.99 to have the product shipped via UPS 2-day. But as of today, you have yet to receive your product and the customer service representatives you have worked with are unable to provide details regarding your order. I am sorry to hear about your recent experience with your order and with support, but I am here to help.

My role in this process is to engage the appropriate resources and to manage your case through closure. As a result, I have engaged our Microsoft Store escalation team to assist on your case. Please expect to hear from one of us in the next two business days (on or by Tuesday, January 7. I have asked that they immediately review your order and to have your 2-day shipping cost reimbursed to you.

If you have any additional questions or concerns, please feel free to "reply all" to this email. I look forward to working with you on this case.

Thank you very much.

Sincerely,

Karen

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I wanted to send a quick update regarding this case. Our Microsoft Store escalation team is researching this issue and David Fowler will be your new single point of contact for this issue and David will be contacting you this evening. For your information, David is in the office Monday – Friday from 3 PM – 12 AM Central time.

As mentioned earlier, my role is to ensure that you are engaged with the appropriate resource and to manage your case through closure. I will be following up with you on a regular basis and will follow up with you again no later than Tuesday, January 7.

Thank you very much.

Sincerely,

Karen

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Mr. Fowler contacted me around 2:41 PM today and stated he would not be shipping the item we paid for because they don't have one in stock at this time.  What a bunch of thieves, you took my money and your website said it was in stock!  I ask that the item not be canceled and I told him I would pursue Microsoft for fraud & theft.  He also stated that the buck stopped with him and no one else could help me, he refused to let me talk to his supervisor and he refused to help in any way.  Mr. Fowler was typical of the Microsoft Drones I have been dealing with, totally void of emotion, the monotone voice, and could offer no help.  

After my non-productive talk with Mr. Fowler I went to the Best Buy Website and they claim to have them available through their "ship to store" program.  3-5 business days for in store pick up.  Why is Best Buy has access to the tablets but Microsoft doesn't?

I have filed a complaint with the BBB in Washington State and hopefully I will have this resolved before next Christmas.