Minol USA Water Bill Rip-Off - Everett Washington - No way to audit them Addison, Texas

We do want to make you aware that Minol is not the water and sewer service provider.  Minol is a third-party billing company that is contracted by the apartment owner to provide meter reading (if applicable) and billing services to their residents.  The local water provider would be the City of Everett.  The statement that residents are billed even if they are away leads me to believe that you may live in a community where there are not actual meters in the apartment home to measure individual water usage.  Typically, this is due to age or construction which makes metering not a viable option.  If this is the case, then an approved allocation billing method will be utilized.  Because water costs are very high throughout the United States and continue to rise (particularly sewer cost), resident awareness and responsibility for consumption is so important.  When residents are responsible for their water costs, studies show they are much more likely to conserve. 
 
As mentioned, Minol does not set the rates for the water as they are assessed by the water provider.  We would greatly appreciate the opportunity to assist you with your account.  Please call 888.766.1253 and ask to speak with Lisa Turner.

Please contact our Associate Director of Resident Relations, Lisa Turner, so that we may review your account. You can reach her at 888.766.1253, ext 121. We look forward to getting your issues resolved.