Minol USA Inaccurate meter readings Addison Texas

We have been with Minol USA since we moved into our apartment back in November of 2016. Our problems started when I received our first water bill and felt it was unusally high for a family of four, one being an infant. I requested a daily usage report and that is when I seriously got suspicious. There was one day where the usage was really high, and we weren't even living in the apartment yet. When I called Minol to report the usage when we were not even living in our apartment yet, I was told by a Minol representative to keep requesting daily usage reports and see if there are anymore issues. I reported the usage to our apartment manager, who then contacted the apartment owner, and the owner had the charge removed from our water bill since no one was in the apartment and no water could have possibly been used. Things just kept going downhill.

I kept requesting the daily usage reports. We also started pretty strict water conservation and have kept it up. When we got our bill for Mid-November to Mid-December, I noticed there was usage once again when no one was home. 440 gallons had been reported as used over a period of four days and as I said, no one was home. I reported this to Minol who told me to report it to the apartment manager. I did so and it was at this time the apartment owner decided he would come see us in person to discuss our water bill. We spoke and I showed him the bill and where usage was reported when no one was home. He took care of the matter and we got a statement credit. We had one month from Mid-January to Mid-February of little issues. Then the issues started again.

From Mid-February to Mid-March there were "estimates". When I asked about the estimates I was informed that it was because the meter did not send a reading for those specific days, so our usage was estimated based on past bills. I reported this to the apartment manager and the manager had it set up so that representatives from Minol could come out to calibrate the meter. Well they calibrated it, gave some advice, which I have followed strictly, and we had a short break in issues with Minol.

I have been requesting daily usage reports and have been receiving them in order to review usage. I even went as far as to write down days we showered, did laundry, ran the dishwasher, and we continued our conservation efforts in order to lower our water bill. I emailed the property owner some suspicious days from the water usage reports and we once again received credits on our bill. Well I just again requested a daily usage report and Minol does not have one for us because the meter did not electronically send a usage report. So our current water bill was "estimated" once again based on past usage. I called the property manager and they are aware that we are having another issue. 

I wish I could do a Google review on Minol because I think others should be aware that there are constant issues with this company.