Complaint Review: Minol USA - Nationwide
- Minol USA Nationwide USA
- Phone: 972.386.6611
- Web: http://www.minolusa.com/
- Category: Utility Companies
Minol USA Billed admin fee with no usage Mayfield Heights Nationwide
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I moved into a new apartment complex. They have gas heating systems installed in their apartment units. I moved at the end of March. So, I used the gas heater for a few days and received a bill next month from a company called Minol USA that had $2.04 gas usage charge (from Dominion East Ohio) and a $3 admin fee from Minol USA. Which is outrageous by itself - a $3 fee for a usage of $2.04. I checked for units consumed and according to submeter readings I had used 2 units. I was charged a rate of 1.018339 per ccf. I looked up the rates for natural gas by my provider and they were in the range of 0.3-0.5 per ccf. First they are charging outrageous rate and then slapping an admin fee. However, I went ahead and made the payment on their website. They charge $3 for using credit/debit card to make the payment. So, basically, for a $2.04 usage charge, I end up paying $6 in fees!
Anyhow, the real nightmare comes the next month. I had no usage the next month. There was no need to turn the heater on when the weather is in 90s. But still I received the bill from Minol USA for $3 with no usage fee mentioned. I called them up and asked about it and they said that they add in a $3 admin fee to every bill, but when I told them there is no bill as there is no usage - they said I will have to pay it as it was a part of my lease with my property. So basically I will end up paying them $6 every month for doing nothing as long as I stay there...!!
There are two complaints here -
1. Outrageous gas rates - which is probably illegal.
2. Unnecessary fees.
Attaching the two bills with my name and address hidden. I can provide with actual bills if any lawyer wants to take them to court.
This report was posted on Ripoff Report on 08/16/2016 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/minol-usa/nationwide/minol-usa-billed-admin-fee-with-no-usage-mayfield-heights-nationwide-1322740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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