mobile device protection Total Ripoff Boca, Florida

I just purchase a Samsung Galaxy S II phone on Oct 5, 2012. The same day I added the yearly protected plan I dropped my phone taking it out of the carrying case. At first I was able to see half of the screen.  This morning the screen went completely blank.

Oct 18, 2012 I filed a complaint to receive a replacement phone and the company told me that I activated my phone on october 3rd and I requested protection on Oct 17th.  I have to wait 30 days before I can file a complaint.  The customer service in phone told me it would be effected immediately. That was a lie.   The told me they cancelled my account and I will get a full refund.

I called T-mobile and luckily I was able to add the monthly protection plan on time. He said wait 3 - 4 days before I submit a claim and they will send you a replacement the next day.