Complaint Review: Monex - Internet
Monex Gold & Silver company Frank Gonzalez. Rep. I lost $18,000.00 doing business with Monex 4910 Birch Street Newport Beach, CA 92660 Internet
I did business with this company Monex for 7 years. I bought silver coins for $25,000 dollars (approximately. On April 3, 2011 or 2012 the silver went up and I had $42,000.00 in my account. I put a "Stop" on it to protect my investment.
I was sick and I was not watching my account when one day I noticed that my account went from $42,000.00 to 24,000.00 about six months later. I called my rep and said "Where is my money" ? . He refused to answer me several times.
I sent a fax with several pages explaining what happened to me and asked for the money back. I called, they were intimidating and rude and unprofessional.
They did nothing. They asked me to write an email but it was vague (for the time being I would not persure it further) I am very upset. Then months went by, I asked to close out the account.
I called my rep. Frank Gonzalez and I said I wanted to close my account. He started yelling at me. I called the accountant he yelled at me too. They were both intimidating me.
Then they sent the money ($24,000.00) Fedex next day deilivery. I am very upset. What I learned from David that ""stops are only good for 30 days which my rep. neglected to tell me. Also they do not have it on their web page or in my personal account.
It should say "Stop" (Good for 30 days) but there was no such thing. I want my $18,000.00 back.. That money was from my inheritance and I am senior 72 years old plus my mother did without to save that money.
This report was posted on Ripoff Report on 12/11/2016 04:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monex/internet/monex-gold-silver-company-frank-gonzalez-rep-i-lost-1800000-doing-business-with-1342597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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