-------- Original Message --------
Subject: We’re_sorry_we_missed_you
From: "Karla Carbajal (Mopro)" <proteam@mopro.com>
Date: Mon, February 20, 2017 1:55 pm
To: Perry Williams 

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Karla Carbajal (mopro) Feb 20, 11:55 AM PST Good Morning Mr Williams, Thank you for your email. I understand, and apologize for any miscommunication in the building progress or dissatisfaction with your initial draft.  We have begun to rebuild your website, and I can send you the current progress.  Please note that this is not a final version as we are mirroring your specified desired look.  I will keep you updated on the progress.  Best, Karla Carbajal Client Care Advocate  657.900.3650

 

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Karla Carbajal (mopro) Feb 20, 11:55 AM PST Good Morning Mr Williams, Thank you for your email. I understand, and apologize for any miscommunication in the building progress or dissatisfaction with your initial draft.  We have begun to rebuild your website, and I can send you the current progress.  Please note that this is not a final version as we are mirroring your specified desired look.  I will keep you updated on the progress.  Best, Karla Carbajal Client Care Advocate  657.900.3650

 

Perry Williams Feb 17, 5:32 PM PST Karla, As I have explained to each person that has called back, I have lost faith in your company, and do not wish to waste your time or mine on this project. If you continue, and produce a satisfactory website for my company, I am happy to pay your fees. However, since I am starting from a position of no-confidence, I have demanded a refund, and will only pay upon delivery of a satisfactory product. If you are not absolutely certain you can provide a website that I will be happy with, then I suggest you not waste your time or mine. In the meantime, I am demanding full refund until the web project I was promised is delivered. Right now we both have both invested a minimal amount of time and can part ways a little wiser, with minimal losses. Perry Williams 800-Appliance Group 702-726-2253 office 800-473-7799 direct -------- Original Message -------- Subject: We’re_sorry_we_missed_you From: "Karla Carbajal (Mopro)" <proteam@mopro.com> Date: Fri, February 17, 2017 5:51 pm To: Perry Williams  --Check out the new Mopro Help Center. (http://help.mopro.com) Please

 

Karla Carbajal (mopro) Feb 17, 3:51 PM PST Hi Mr. Williams , I just reached out by phone to speak with you regarding your cancellation request and I'm sorry to have missed you! I’d love to learn more about your experience and ensure this is resolved properly. Please give me a call at 844-207-9038 or respond to this email with a time that works best for us to connect. Looking forward to speaking with you soon. Best, Karla Carbajal Client Care Advocate  657.900.3650

 

Claudia Wu (mopro) Feb 17, 12:47 PM PST Hello Perry, I wanted to let you know that I have opened a ticket regarding your claim with our Client Care Team. Please expect to hear back from one of our Client Care advocates to help resolve your request. Thank you for sharing your concerns, we will get back to you shortly. Best, Claudia Wu Digital Marketing Coordinator 844.207.9038 - Digital Concierge