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Report: #452663

Complaint Review: Mosquito Control - Internet

  • Submitted:
  • Updated:
  • Reported By: Crystal Lake Illinois
  • Author Confirmed What's this?
  • Why?
  • Mosquito Control www.mosquitocontrol.ca Internet Canada

Mosquitocontrol.ca - Mosquito Control . RIPOFF!!FRAUD!! Internet

*UPDATE Employee: Product Was Delivered

*UPDATE Employee: Product Was Delivered

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I ordered a replacement netting for my gazebo on March 15, 2009. I received a confirmation of the order through my email address. On March 27, 2009 I received another email stating that there was a delay with my order due to CONDITIONS OUT OF THEIR CONTROL and that there would be a 2-3 week delay. On April 24, 2009 I received another email stating they had a new phone number. It is now May 17, 2009 and have not received my order. I have left numerous messages, sent many emails of which some of them have been undeliverable. I paid through pay pal and tried to dispute the transaction, but am beyond the 45 day window. I think that when Mosquito Control sent the delay notice email it was so that I could/would not file a dispute with pay pal. They are a FRAUDULENT HOAX.

Julie
Crystal Lake, Illinois
U.S.A.

This report was posted on Ripoff Report on 05/17/2009 08:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mosquito-control/internet/mosquitocontrolca-mosquito-control-ripofffraud-internet-452663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Product Was Delivered

AUTHOR: Mosquitocontrol.ca - (Canada)

POSTED: Thursday, November 05, 2009

We did in fact have some problems.  First off, our products are manufactured over seas, so we had no control over the delay of our shipment to our company.  Also, when this customer placed her order, we did notify her within 9 days of purchase that this product was delayed. 

We did do some updates to our systems and also notified the customer of those updates. Regarding purchases through paypal; we no longer use paypal.  The reason being, is that when a customer places an order on the internet, paypal automatically deducts their account regardless if we have the product available or not.  Therefore, if the product was delayed, we were unable to issue a refund immediatley because of the terms of service.

Since then, a part of updating our system is that we no longer use paypal.  We do our transactions in house.  No longer will the customer be charged, unless their product is packaged and ready for shipment.  We diligently do everything possible to make sure that our customers are satisfied. 

We are in the process of transferring the manufacturing of our products directly to Canada to avoid: delays of recieving product, better quality control, and to be economically responsible. 

So, with that in mind, when we did recieve our shipment, this customers product was immediatley delivered to her.  We do apologize for any inconvience that this has caused this customer.  However, we did make these necessary adjustments to ensure all of our customers that we do value their business!

 

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#1 UPDATE Employee

Product Was Delivered

AUTHOR: Mosquitocontrol.ca - (Canada)

POSTED: Thursday, November 05, 2009

We did in fact have some problems.  First off, our products are manufactured over seas, so we had no control over the delay of our shipment to our company.  Also, when this customer placed her order, we did notify her within 9 days of purchase that this product was delayed. 

We did do some updates to our systems and also notified the customer of those updates. Regarding purchases through paypal; we no longer use paypal.  The reason being, is that when a customer places an order on the enternet, paypal automatically deducts their account regardless if we have the product available or not.  Therefore, if the product was delayed, we were unable to issue a refund immediatley because of the terms of service.

Since then, a part of updating our system is that we no longer use paypal.  We do our transactions in house.  No longer will the customer be charged, unless their product is packaged and ready for shipment.  We diligently do everything possible to make sure that our customers are satisfied. 

So, with that in mind, when we did recieve our shipmen, this customers product was delivered to her.  We do apologize for any inconvience that this has caused this customer.  However, we did make necessary adjustments to ensure our customers that we value their business!

 

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