Moving Staffers Didn't make sure movers knew to NOT pack super special childhood item (that now-deceased father built) unless it could be packed correctly. BROKEN as a result. Offered $18 as a settlement. Nationwide

I had items moved from Michgan to Texas and hired moving staffers to pack a POD since I could not be there myself due to work constraints. When I was describing the items to be moved I told the person on the phone that I would like my dollhouse to be brought down, but if it couldn't be packed then just leave it - I would pick it up at a later time in the safety of my car since it was technically small enough to fit. When the POD arrived I noticed that the dollhouse was packed in nothing more than a thin bedsheet and mailing tape with a bunch of stuff still in it (even though they refused to move another item that had stuff still in it ... apparently this didn't apply in this case). When I complained, I was offered a mere $18 as a settlement as per their damage policy. (A similar dollhouse, with far less detail and from that time period, if I were to try to replace it, cost more over $500). While I understand that they have a policy to replace 60 cents per pound for damages, in this case I feel that the damage was due to gross negligence - particularly given the fact that I had told them the dollhouse was  delicate and thus optional and to leave it behind if it couldn't be packed right. They did not even offer to help repair the item in question.

Customer service was a joke. The first time I called I was transferred to a lady who then transferred me to a "voicemail" that was instead just a loop telling me that someone would be with me shortly. I called back immediately only to wait for 20 minutes on hold before I could even speak to someone. I have not felt this angry and disillusioned with a company in a long time.