Mr. Fix It been waiting for three months and still haven't received laptop, but they took my money Jonesboro, Georgia

 Ok Im ready to report my dealings with this crooked company! it will be under a seperate report then this one and should be online as soon as this reply is.

The OP paid $321USD for a laptop computer. I live in China (Nanjing) and there is NO laptop in China that is sold here for $321USD (which is approximately 2054 RMB). The cheapest laptop here is about 4500RMB, so there is no way this computer is coming from China.

BTW, I send stuff to and from the States all the time and it takes at most 2 weeks.

These people cannot keep getting away with this!

This is no help to your situation, I feel sorry for you by the way, I'd be pissed off too.

It's always better to just pay more and buy it off the shelf at a local store (Best Buy, Office Max, Staples, Walmart etc).  You get a name brand that anyone can support, you can get parts and help for, and best of all you can walk out the door with it in your hand.

my email address is tbald1977@yahoo.com channel 2 news already went to mr. fix it and now they issued me a criminal trespass warning which means i am not allowed on the property anymore. but that's ok they are gonna be the ones to get burned for what they have done.

He got me to, I want to team up and knock him out of buisness. any way we can exchange contact info without exposing it?



My story will be posted in a few days im currently sitting quiet for a couple more days.....will be explained then.

other people went there too and got ripped off. and in answer to your question i expected to have my laptop already for $320.98

It all adds up, the long shipment time, calling after hours.  Your computer is coming from china.  what did you expect for $321.

to break some bones.

On July 25, 2011 I went back up to the store again
in person because I wanted to get this resolved. When I got there they told me
that people who have purchased a computer have waited between six and nine

months to get it. When I asked them why its taking almost four months they
told me that they are still waiting for shipment which is what I keep hearing.
I then asked them to contact the vender and get a conformation on shipment.

They said that they can only do that after hours because they didnt have the
phone number. I knew then that this is all a scam. So I told them again that I
want my money back and they said no and they even told me that they were going

to charge me a cancellation fee even though I am not getting any refund. Also
there was a man in front of me who purchased a laptop  for his son who is going away to college.
They ripped him off too and also gave him the run around.

Well thank you for the response. I have someone who is representing me and also Channel 2 News contacted me yesterday. So if you hear of anyone who also got ripped off by this company please let me know because the more people who complain the greater chance they have of being shut down.

First you should have paid by credit card, because if you did, you can file a dispute through them.  You can't wait too long though.

Next why would anyone want to wait on a computer?  It sounds like it would be obsolete by the time you get it.

Now you've been through a lot of trouble so far, you need some ripoffrevenge!

Make ONE MORE trip up there, (best at night) and break some windows and stuff.  Maybe even go in and grab A FEW computers.

Enjoy!

On April 5, 2011 I went and purchased a laptop from Mr. Fix It in Jonesboro, GA. I found this company through craigslist.com when I was looking online for a laptop. They have been in business for 13 years so I figured that they were a legit company. When I went over there they told me that they had to order my laptop but they took my money which was $320.98 with the tax included. Three weeks passed by and still didnt get my laptop. On April 25, 2011 I got a call from Mr. Fix It and they said that my laptop was in but they had to check and make sure that there were no problems with it. I was expecting a brand new laptop but they had ordered me a used one and didnt tell me. So after hearing that I didnt feel comfortable with them. I told them that I wanted my refund. But they said that they dont do refunds, they do something called a store credit instead. I then asked to speak with a manager. Tory who is the manager there told me that the money I had spent I could have had a brand new laptop. I then told him that I would rather have a new computer so he told me that he was going to go ahead and order me a brand new laptop. But the price difference was going to be $54.00. So I waited about another week and a half and still no laptop. Then on May 6, 2011 after I finished work, I tried to call them about three times but no answer. So I drove up there and when I got there they were closed and there was a sign on the
 door saying that they would be back later. There was a lady up there in her mid 50s who also purchased a laptop and still didnt receive it. She told me that when she knocked on the door they slammed the door in her face. So she called the police because she got ripped off too.

When the officer got there he told her that this is a civil matter and the police only deal with criminal issues. When Tory, the manager at Mr.Fix It finally got there he banned the lady from coming back since she didnt handle the issue properly. I then asked him where my laptop is and then that was when he told me that I had to pay the $54.00 before he could order it for me but he didnt tell me that. And when I told him that I want my money back he said no. I then asked him what was taking so long and he then said that people who purchased a laptop from them have to wait months

before they can get it. He even said that there was a customer who waited five months for their laptop!

Then on June 2, 2011 I called them again after submitting a complaint to the Better Business Bureau and then they told me that I had to pay $154.00 before they can order my new laptop. They never told me that I had to pay the $54.00 by a certain date so they charged me an additional $100.00.

That was when I decided to just go ahead and get the used laptop since they took my money and I want to get something for what I spent. Then another month passed and I still dont have my laptop. I called them on July 5, 2011 and asked them where my laptop is. They told me that they are still waiting for it to be shipped to the store and that is what they keep telling me every time I call. I asked them if they could find out what is going on since it has been three months and I still dont have my laptop. They told me that they cant do that. So I complained that I have been waiting for three months and still dont have computer. They said that when it gets shipped to the store they would call me. I then went up to the store on July 12, 2011 in person and asked them if my laptop was shipped in yet. They said that they are still waiting for it and when I asked them how much longer it is going to take they didn't have an answer for me. I really dont feel comfortable with Mr. Fix It and because of the way they are handling business then I feel that I should either have my laptop or get my money back. I am a Graphic Designer and really need to have a computer.