Musician's Friend false advertisement & disregard for customer Kansas City Missouri

Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was dammaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label.

As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that rescently no one cares about the people that keeps their business going.

I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosed a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.

Tomas
El Paso, Texas
U.S.A.