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Ripoff Report | Mxenergy Review - Harrisburg, Pennsylvania
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Report: #805881

Complaint Review: mxenergy - Harrisburg Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Harrisburg Pennsylvania United States of America
  • Author Not Confirmed What's this?
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  • mxenergy Harrisburg, Pennsylvania United States of America

mxenergy sends people door to door to gather personal information and PPL Electric account details using social engineering tactics in Harrisburg, Pennsylvania

*Author of original report: Please caution your representatives against asking to see potential customers' bills.

*UPDATE Employee: Response from MXenergy's Compliance Department

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While having dinner, a man claiming to represent MX Energy knocked on our door. My wife answered, and the man asked to see our PPL Electric power bill so that he could gather our account details. I'm not sure what this man hoped to accomplish, but tactics of this sort are called "social engineering" by people in the computer security business.

This report was posted on Ripoff Report on 12/06/2011 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mxenergy/harrisburg-pennsylvania-17109/mxenergy-sends-people-door-to-door-to-gather-personal-information-and-ppl-electric-accoun-805881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Please caution your representatives against asking to see potential customers' bills.

AUTHOR: Anonymous - (United States of America)

POSTED: Wednesday, December 07, 2011

I've read the rebuttal from MXEnergy's Compliance Department. Assuming that MXEnergy has legitimate reasons for having its representatives go door-to-door to bother people, it still strikes me and my wife as fishy that a representative would ask to see our PPL Electric statement. Such information could easily be used against us by identity thieves, so we automatically distrust anybody who asks to see it, as well as their employers.

You may wish to caution your door-to-door representatives against asking to see potential customers' power bills.

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#1 UPDATE Employee

Response from MXenergy's Compliance Department

AUTHOR: MXenergyComplianceDepartment - (United States of America)

POSTED: Wednesday, December 07, 2011

Greetings,
 
MXenergy is one of the largest natural gas and electricity suppliers, serving 15 deregulated territories in the United States and two in Canada. Our goal is to provide our customers with the best prices and service for electricity and natural gas. One of the methods used to inform potential customers of our services is to visit door to door. MXenergy would like to offer our most sincere apologies for any inconvenience caused by the visit of our representative, and we can assure you the purpose of the visit was to explain the service offered by our company.
 
Should you have any additional questions, please feel free to visit our website, www.mxenergy.com, to learn more about our company. You may also speak to one of our customer service representatives by dialing 800-785-4373.
 
Regards,
 
MXenergys Compliance Department

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