Complaint Review: My Diet Patches - Nationwide
- My Diet Patches Www.mydietpatches.com Nationwide U.S.A.
- Phone: 800-901-1182
- Web:
- Category: Alternative Health
My Diet Patches Lied multiple times, incompetent customer service, took money, no product, no apology, no manager contact Ripoff Internet
*Author of original report: My Diet Patches=Lying, sack of BS company!!!!!
*Author of original report: Still Waiting for Incompetent MyDietPatches to refund money!
*UPDATE Employee: Statement from Company... Thank You, Rip-off Report!
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I had ordered my product of a 90 day supply of their Diet Patches on October 1st, 2004. I have been told after 2 weeks of waiting for the product, that they would send it again, verified my address and told me I would see it in 3-7 business days.
After waiting 5 business days, I call the customer service hotline, was put on hold for 10 minutes, and then hung up on. Called back, was on hold for another 10 minutes and then got to a rep. and asked to talk with a manager. The manager was in a "meeting" and couldn't be reached. Took my mailing information again and told me that I would receive the product in a couple of days.
Called back 5 days later after not receiving anything from My Diet Patches and was on hold for aprox. 10 minutes again and then hung up on. Called back and was on hold for 5 minutes and then directly asked to speak to a manager. Was told to hold and was on hold for 25 minutes.
Another customer service rep. picked up and I asked to speak directly to a manager but I wasn't going to be put on hold. Told me that the manager was not available and that my money was re-funded. I looked in my account and it wasn't but they also told me that they had been backed up and re-shipped the item again to my correct address for the third time. A customer service rep. there named Richard told me that they shipped it to me only billing me for the shipping and handling, $10, instead of the whole price of $69.95. If I did not receive the product this time again, for the third time, to call back and e-mail the company for them to re-imburse my $10. This was on the 25th of October.
Today, November 11, 2004, I still have not received my 90 day product and called the company again. They said that they had fully reimbursed me, my bank account is missing the $10 shipping fee, and that they would re-do the whole re-ording and wanted my credit card. No, I told them, I want a manager. Well, today, Dave the customer service rep there, told me all the managers in the company were not there and to call back tomorrow to speak to one.
I have not received one apology from the company nor any compensation for the time I put into the phone calls, the waiting on hold, the incompetent customer service reps., the ignorace of managers and I would like to receive my product with out pay and hassel!
Jamie
King of Prussia, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 11/11/2004 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/my-diet-patches/nationwide/my-diet-patches-lied-multiple-times-incompetent-customer-service-took-money-no-product-117323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
My Diet Patches=Lying, sack of BS company!!!!!
AUTHOR: Jamie - (U.S.A.)
SUBMITTED: Tuesday, March 29, 2005
It has been since October that I haven't seen my money for a refund that was requested for a product that never got to me. I have sent on 2-15-05 a copy of my bank account records, made over 30 something phone calls/e-mails to the morons over at customer service who later admitted they NEVER SENT THE PRODUCT TO ME!!!!!!!! I am without $70 for a product that was NEVER SENT TO ME AND THEY HAVE RECORDS OF IT!!
I called today, 3-29-05, and their server is down until Monday, April 4th. How convienent. AGAIN, there is no manager and my call log keeps piling up along with the e-mails. I paid $70 for an invisible product and will keep piling up the calls and e-mails until it is seen!

#2 Author of original report
Still Waiting for Incompetent MyDietPatches to refund money!
AUTHOR: Jamie - (U.S.A.)
SUBMITTED: Monday, January 17, 2005
OK, so it has been 4 months, numerous e-mails and phone calls later to the inadequate credit department and I still have not received my full amount back from this incompetent company. I have received everything from "It's being transactioned into your account today" to "You should have contacted us earlier. It's too late to refund your money". I have threatened to take them to court to sending my stack of e-mails to their host sites on the web. I wrote to TV stations in the Philadelphia area to see if they can get my story out there to throw it in My Diet Patch's face that they are scandalous and fraudulent. I am sick to know that I wrote this complaint so long ago and they responded with such a 'gooey' reply in how "glad" that they were contacted about this situation so that they can promptly return my money and satisfy this unhappy customer who never received the product after 3 times of them 'mailing it out to me'. Cut the crap My Diet Patches. Fess up to your lack of responsibility and sincerity and spare the BS.
I want my money back in full!!!

#1 UPDATE Employee
Statement from Company... Thank You, Rip-off Report!
AUTHOR: Ana - (U.S.A.)
SUBMITTED: Tuesday, November 23, 2004
How to Get A Refund From My Diet Patches.com
It has come to our attention that our credit card processing company has been extremely slow in crediting back customers waiting for their refund.
We apologize and are sorry for any inconvenience this may have caused.
We take full responsibility for these errors and will do everything in our power to ensure you get your money back. If you have asked for a refund and have not seen the credit on your statement, please send an email to Operations@MyDietPatches.com -- Please include your name, telephone number, full address, and you will be contacted within 48 hours to make sure your refund request gets processed.
All refund requests will be honored & will happen within 14 business days from the day we get your full contact information.
Our company applauds Rip-off Report and their commitment for helping customers.
Without them we would have never known that there were customers still waiting for their refund to get processed.
Thank You Rip-Off-Report for your assistance!


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