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Report: #1436061

Complaint Review: MYLIFE.COM - California

  • Submitted:
  • Updated:
  • Reported By: Jac — Sierra Vista Arizona United States
  • MYLIFE.COM California United States

MYLIFE.COM They want to auto pay themselves when you never agreed to that. California

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In spite of never signing up for auto renew, I immediately started receiving auto renew notices.  In spite of receiving this email:

*******

RE: Call You My A**! Deactivate my account! (LTK121920168102916X)
1 message Member Support <membersupport@mylife.com> Sun, Mar 4, 2018 at 3:41 PM To: MysticTreg@gmail.com

Reference number:LTK121920168102916X Please use this ticket number in any correspondence with us.
Subject: Call You My A**! Deactivate my account!

Dear Jacqueline,

Thank you for contacting MyLife™ Customer Care.

I was able to locate your profile associated with the email address "mystictreg@gmail.com". Per your request I have disabled your automatic renewal.


Your subscription is set to expire on Apr 02, 2018 and your confirmation number for this change is 884927367.

If you need additional assistance or have further questions, please feel free to contact our MyLife.com™ Customer Care representatives toll-free at (888) 704-1900.

We are open Mon-Fri 6am-7pm, Sat-Sun 6am-5pm PST to provide unlimited free member support.

 

Sincerely,

Darwin C.
 

How did I do? Your feedback is important to us. I invite you to take a brief four question survey regarding your contact with our Customer Care Department:surveymonkey.com/s/MylifeNPS

 

---------------Original Message---------------

From: Mystic Txxx < (((REDACTED))) > Subject: Call You My A**! Deactivate my account!   According to the FCC rules, I should NOT have to call you to deactivate my account!  Now, I am paid through 02 April, So you WILL deactivate my account on 01 April, got it?
J Tr

on behalf of
Her Imperial Majesty,
Mystic, Kitty

Dear Mystic Txxx,

Thank you for contacting MyLife™ Customer Care. This note is to inform you that we have received your technical support inquiry and will respond within 24-72 hours. Please note that we respond to e-mail messages in the order received. Please do not send multiple e-mails regarding the same subject as this will only delay our response.

You can also contact us via phone by calling toll-free at (888) 704-1900

Our hours of phone support are: Monday – Friday 6:00 AM – 7:00 PM (PST) Saturday-Sunday 6:00 AM – 5:00 PM (PST)

You can also visit our FAQ page for answers to common questions by clicking on the “Help” link located at the bottom of all pages contained on the Mylife.com site.

Thank you again for your e-mail and we look forward to assisting you!

Sincerely,

MyLife.com™ Customer Care Team

******

I am getting darned near a daily email in spite of receiving the above.

They harass you and harrass you.  They LIE about having derogatory information in a file.  My file is clean.  Got traffic ticket?  OMG, the red means you have derogatory information!!!

I asked for, and paid for ONE MONTH!  

This report was posted on Ripoff Report on 03/26/2018 04:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mylifecom/california/mylifecom-they-want-to-auto-pay-themselves-when-you-never-agreed-to-that-california-1436061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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