Naples Nissan Ken Chavis, Sales Manager, Naples Nissan They won’t let me buy my car at the end of lease unless I pay bogus fees! They lie! Naples Florida

All I wanted to do was buy my car at the end of my lease.  I have excellent credit.  I love my car.  After 3 years, I only have 16k miles on the car..it’s in great shape.  I called ahead to the salesperson who was blowing up my phone 3 months ahead that my lease ended January 15.  Too much going on, I chose to wait.  When I called, I made it clear that I want to buy the car, I don’t have much time to spare with work as we are extremely busy, how can I get things done ahead so I only need to come in and sign?  As suggested, I filled out the on-line credit app.  I was told they deal with tons of banks and if I have great credit, a low interest rate is not out of the question.  

I called later reminding Dave I am coming in but am still at work and will be a bit longer.  I show up and waited 15 mins for him to do whatever he was doing.  He comes to me with an offer of 10% interest for 4, 5, and 6 years.  I was furious.  I wanted 3 years.  He told me ”but then your payments will be too high..”. Who is he to tell me what is high?  Never checked my credit.  I was not there to wheel and deal my own car.  After several trips to his Sales Manager, he stopped at 5.7%.  That is the Nissan rate.  “Everyone gets that rate no matter their credit score”. ????  I walked out.  Received a phone call (knew it was him and did not answer), then a text as I was driving off the lot.  “We may be able to get 3.99% but it will be really hard to get”.  I decided i will get my own loan elsewhere.  I did.  2.49% for 3 years.

I called Nissan Finance.  They said the only way I could buy my car is to go to the dealership.  I dreaded it and certainly did not understand why.  I called. Said I got financing and will be in.  I just want to buy my car.   Every time I walk in that place, I have some hungry salesperson smothering me not even knowing why I am there.  Well, of course they were not prepared.  I waited.  They presented my buyout price which escalated $500.  Dealers fee they said.  Interesting it was hidden in the price. Then their was tax.  Then it was followed by approx $2500 in bogus made up fees.  I questioned every one of them and ”Ken” with his cocky attitude said everyone pays that.  I called my loan company who said they have never heard of such charges.  Then there was also a “2.99%” interest rate listed with 4 and 5 year terms.  I asked what that was, and Ken, with his pompous attitude said “you said you were getting 2.99%.”  I said I have a loan already and it is 2.49%.  Ken says “it’s only a difference of a dollar”.  Oh lord.  I walked out while he got all snotty like I don’t know what I am doing.

There should be a class action suit against this company for lying to their customers.  Can you imagine the number of people who fall for that crap?  What about the elderly?  Furthermore, my company has purchased no less than 5-7 vans from Naples Nissan.  That did not seem to phase them at all.  Never again. I have 2 weeks to buy my car or I have to make another payment.

I contacted my boss/owner who contacted someone who could help me.  He has a dealership in NY.  He said they are lying and trying to make money off you.  My risidual value is a lot less that the actual value of the car.  They were even taking pictures of it for no reason.  I wasn’t turning it in.  They realized they can make money on the car if they sell it.  When that didn’t work, they wanted make money off of me with bogus charges.  Thieves.  They should be shut down.  Ken Chavis is a liar who cares only about how much money he can take from you.  It is true to some extent that women get taken for a ride.  I am not done with them for wasting my time and putting me through this.