Report: #717469

Complaint Review: National Pen Company - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Robin — Oregon City Oregon USA
  • Author Not Confirmed What's this?
  • Why?
  • National Pen Company 12121 Scripps Summit Drive San Diego, California United States of America

National Pen Company Sent me pens I did not order, then invoiced me for payment and late payment San Diego, California

*UPDATE Employee: Invoice?

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I received a box of pens that I did not order. With the pens it states invoice enclosed. There was no invoice enclosed. Then I got a call from this company giving me a late charge for not paying for an invoice I never received. The pens were not even labeled right, so I know I would not have ordered them.

I paid the invoice, but needless to say I would never order from them again, and want to warn all consumers out there.

This report was posted on Ripoff Report on 04/14/2011 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-pen-company/san-diego-california-92131/national-pen-company-sent-me-pens-i-did-not-order-then-invoiced-me-for-payment-and-late-717469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: Dave Thompson - (United States of America)

POSTED: Friday, April 15, 2011

Hello Robin,

My name is Dave Thompson and I am the CEO of National Pen.  Our normal practice is to include an invoice in the box with the product.  We apologize if that was not the case with your shipment. 

We have looked through our data bases for a customer by your name in Oregon City and, in zip code 97045 - we cannot find your account under these parameters.  Could you please let us know your contact information and we will work to resolve this issue

Thank you

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