Neat Company Product does not work Internet

I had purchased a Neat scanner several years ago.  The advertising touted all the things that this could do. It was claimed you could scan business cards and it would enter that info into an address book, scan receipts and bills in and it would enter that information in address book as well.    I gave up after numerous attemps to get this wonderful device to do what it said it would and disconnectd it from my computer. I thought that was the end but then I started being billed on my credit card, Every month $15.99 would appear from Neat.  I had no idea what this was for. I attempted to log into ny account  with them and it stated that the password did not work. I tried to reset the passowrd and it said my account was not fully set up and I was to call customer service. I could not reach a live person. I dealt with voice response that disconected me numerous times.

I finally got a live person on the 10th attempt. That individual gave me a temporary password to log in and  I discovered that the account had expired.  If the account was not being used and had expired no blling should have occurred. To top all of this off my credit card had been updafed with a chip. That changed the expiration date as well as the cyc. Since I did not give them the new information the card would have declined the sale. The only way that they could have gotten the sale approved was to try different expiration dates until they hit the right one. While talking to the rep I wanted him to update my email account and password so I could access my account to see when the account expired and all the dates that I was billed after that expiration. He kept trying to sell me a yearly plan to access the Neat website. I said to cancel my account with them and he said at that point he would not correct the email address or password issue. I would also be unable to access any information on the Neat site once the account was closed, My plan was to deal with the credit card company to recoup the money I had been billed after the expiration date. Now I can not do that. All I would say is to save your money and DON'T buy a Neat scanner.  The device does not work as advertised and there are some shady billing practices to be mindful of