Neat Receipts Neat receipts online sync non-existent, no customer service Internet

I have been using the Neat Receipts system for several years. I recently decided to transition from PC to Mac and needed to transfer my Neat files. I subscribed to the online sync service, but have not been able to use it.

I sent the message below to Neat Support today (at least I think I sent it, when you click on the "SEND" button, it hesitates for a moment then returns to the same screen with no indication that the message was actually sent).

"I have tried numerous times to use your support to resolve my access to the cloud issues. I cannot sync to the cloud, I get a "Sync not available, please try again later" message every time. I received an email from Kristine D on July 5 with instructions on additional information to provide.

I provided the additional information (answered the questions and provided the event log data). I have not received a reply and still cannot access the sync service.

I cancelled my service this morning as I feel that I was ripped off in being required to pay for a service that apparently does not exist."

I now must manually transfer the data, folder by folder, to my Mac because the sync process will not work.

There have been numerous complaints recently as Neat has attempted (rather poorly, apparently) to transition to an online only service.