Complaint Review: Netgear - San Jose California
- Netgear 350 E Plumeria Drive San Jose , California USA
- Phone:
- Web:
- Category: Miscellaneous Electronics
Netgear Warranty bait and switch San Jose California
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I purchased a Netgear Nighthawk X6 in April 2015 for $300+. This purchase included a one year product warranty that does not expire until April 2016. The warranty mentions no where that a fee will be required for any technical issues. Just 7 months after purchase, my very expensive router died. I called the Netgear tech support (located in India from the sound of my customer rep) and was immediately informed that they could not evaluate the product until I paid them a fee of $129.99.
Once I paid that, they informed me that I would need to pay to ship my router to Netgear and if they agreed the router was defective they would send me a new one. If they didn't agree, they would send me back my original router and the fee of $129.99 plus shipping and handling would not be reimbursed to me. This doesn't sound like a company that gives a s**t about its customers. I want my shipping costs paid for and I want a refund of $129.99 or I will make sure anyone and everyone that will listen knows that Netgear is not a reputable company and it willfully nickel and dimes its customers. The serial number for my router is: *********42DE
This report was posted on Ripoff Report on 10/04/2015 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netgear/san-jose-california-95134/netgear-warranty-bait-and-switch-san-jose-california-1259113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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