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Report: #1202485

Complaint Review: Netzero - Woodland Hills California

  • Submitted:
  • Updated:
  • Reported By: Angry Bird — Woodland Hills California
  • Author Confirmed What's this?
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  • Netzero 21301 Burbank Woodland Hills, California USA

Netzero NetZero Broadband Bait and Switch with Netzero Mobile Broadband Woodland Hills California

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I ordered Netzero mobile broadband January 8, 2015. The customer service agent I spoke with did not speak English very well. It was very hard to understand her. She sounded as if she could be from Trinidad or Africa. She asked me if I would use the mobile broadband at home or away from home. I told her both. She said that would be fine. She also asked me how I would use the internet device. I told her I needed it for online classes. She said that 2000 megabytes would be fine and sufficient. I received the mobile broadband device Janaury 12, 2015 and was only able to use it for two days for my classes. When I tried to log into the internet I was told that I had to upgrade my plan to 79.95 a month because I had used all of the data for the month. On top of that Netzero failed to tell me they were billing me for February January 12th, 2015 as soon as I set up the account. So does this makes sense to anyone else? I am billed for next month when we are only in the middle of January, and for two days only could I use the mobile broadband. I am going to advertise this all over the world. This is so wrong. 

This report was posted on Ripoff Report on 01/18/2015 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netzero/woodland-hills-california-91367/netzero-netzero-broadband-bait-and-switch-with-netzero-mobile-broadband-woodland-hills-ca-1202485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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