Newegg Save the box or you will get nothing! When your keyboard stops working on day #3 you better still have the box. Internet

You can't make up for your lack of customer service back then by trying to manage this through social media now, asking people to contact you on customer review sites that have given up because they were told over the phone "this is our return policy - did you read our policy?".

Even when knowing exactly what to look for (I purchased a keyboard and wanted to exchange it for one that would work), I went back and read through your return policy but found that I still would not have known which part of the return policy pertains to my purchase. It should plainly state to save the box or you are screwed on anything you purchase and wish to exchange or return. You should have that disclaimer as a pop up that one has to acknowledge before they buy something so you would cut down on lost customers.

YOU HAVE LOST ME AS A CUSTOMER

Hello Kelly,

Thank you for contacting Newegg. We are truly sorry that the numbered keys stopped working on the Surface Pro2. Please know that we have return agreements with the various manufacturers, which requires an item to be returned with all accessories, original packaging and free from any physical damage. This information is also in our terms and agreement during the check out process (found here http://kb.newegg.com/FAQ/Article/1167). However, please contact us at wecare@newegg.com and we'll be happy to see what options are available to help. Thank you.