Report: #1217550

Complaint Review: Newegg - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, March 23, 2015
Updated: Mon, March 23, 2015
Reported By: Robert S. — Hemet California USA

Author Not Confirmed

Why?

Newegg Internet USA

Phone:
Web: newegg.com
Category: Audio & Electronic Retail Stores

Newegg.com defective merchandise Internet

*UPDATE Employee: Please contact us

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I ordered a set of wireless headphones through newegg.com and the batteries overheated and warped the plastic casing.

I contacted newegg and asked that the headphones be replaced or be given a refund.

Their response was that it was beyond their 30 day return policy.

I bought these headphones in December as a Christmas gift. It's only March. These headphones are refurbished to begin with and apparently they must have been defective in the first place. To not exchange a set of refurbished headphones because they turn out to be defective after less than 4 months is a rip-off!

This report was posted on Ripoff Report on 03/23/2015 09:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/internet/neweggcom-defective-merchandise-internet-1217550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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0Author

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#1 UPDATE Employee

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AUTHOR: Newegg_Support - (USA)

SUBMITTED: Monday, March 23, 2015

POSTED: Monday, March 23, 2015

Hello Robert,

Thank you for sharing your experience with us. I am so sorry to hear about the difficulties you have encountered with these headphones and would like to look into this further to see what options are available to help resolve this. Please email us with you order details to wecare@newegg.com. Thank you and I look forward to hearing from you.
Newegg Support

Kat

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