Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #163562

Complaint Review: Nextel Communications - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: Mansfield Connecticut
  • Author Confirmed What's this?
  • Why?
  • Nextel Communications P O Box 17990 Denver, Colorado U.S.A.

Nextel Communications refusal to terminate service without early term fee, refusal to shut off phone, If I paid it would be back on Denver Colorado

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 8/14 I asked to pay the contract in full, 9/11/05 the contract end date. I was told that I be charged the full termination fee even though I would be paying the bill in full, just not renewing the contract. Customer service told me that I would have to wait till 9/11to shut it off.
Sept. 9 I spoke with customer service again, for four hours. I was again told that they would not shut off the phone "without significant fees"! They also wanted a passcode that I had no record of; I have all the paperwork that this account has generated. I found out later that this passcode was one I never use, last four digits of SS#.

None of the 5 people I spoke to on this call could give me a supervisor or a corporate address or phone number. I then waited till Sept. 11. This call took 7 hours, I spoke to 1 person in finance who was unable to assist me in any way except to imform me that a $300.00 fee was tacked on since the contract was for 2 years. I told him I had the original contract and it said 1 year, I had paid the higher price for this phone to keep the 1 year contract. He stated that I would have to speak to customer service, call the same # and push a different button.

I again spoke to customer service, who then told me that I would have to fax my contract to them to resolve the 1 or 2 year issue. It took 45 min. to get this #. All along I had been assured that once I paid the past due bill service would be reinstated, no matter how much I protested that I would not renew. The offers of any customer service rep. all included reinstating the service. NOT what I wanted. The fax number I was given did not answer, I even brought it to Staples to fax and it was still a bad #. -254-295-8997 or 354-298-7439- Attn. Wendy and Samantha. I had also asked for an extension # from everyone I spoke will, they did not have one.

The next day I called again 1-800-639-6111 the only number to be found. The gentelman explained that it was impossible to reach the same person twice and that I was currently speaking to the northwest center. I told him that I had been unable to fax the letter and copy of the contract since the alleged fax number was not functioning and could I get one that worked. He gave me another with an alleged name, he had to get a third number before th fax would be accepted. I was not told whether or not it had been received. I requested an address so I could follow it up via mail to the same person. I was told that I could only use the address on the bill, I asked where his office was located and was laughed at. He also clairified that a $300.00 early termination fee already was on their bill. "If Iwould like to pay the past due account and open a new one I could get rid of the extra fees. I declined. As soon as I pay the the bill I am locked in for 1-2 more years,with a phone I do not want or need.
Help!!!

Patricia
Mansfield, Connecticut
U.S.A.

This report was posted on Ripoff Report on 11/06/2005 08:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nextel-communications/denver-colorado-80217-0990/nextel-communications-refusal-to-terminate-service-without-early-term-fee-refusal-to-shut-163562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now