Northwest Airlines merciless, no compassion, weak customer service desire to help Nationwide

I do not see how you can blame northwest for not waiving a fee...policy is policy, that is why they give you the option to get insurance or refundable tickets...yes it is more expensive, but EVERYONE has a sob story (I am not pwersonally attacking and I have little ones so I KNOW how it is with things) but everyone has issues...they can not randomly waive fees for this problem or that problem because ultimately..it is not their problem the baby was sick....that sounds soooo harsh but I think a lot of times, people expect companies to treat them with special compassion, but when you have 100001 customers with sick babies and illnesses and 'family emergencies' as a company you have to just make a rule and adhere to it.

Now Travelocity is who you are expecting to be compassionate but again, it goes back to what I just said...the policy is to buy a nonrefundable ticket and pay the $100 fee if you have to change, or pay upfront for the refundable insurance....but if you or whoever purchased the tickets could not afford the latter choice...then again..you can not blame the company...

It sounds like the issue is with Travelocity and not Northwest. Northwest was willing to charge 10 per ticket. But since the tickets were bought through Travelocity they could not (there is a difference).

Is there a medical waiver of the fee through Travelocity? Do they have a doctor's report that they can submit to Travelocity to seek reimbursement? Look through the Travelocity terms and conditions and see if there is a way to be reimbursed the fee due to a medical emergency.

Good luck.