Northwest Airlines Refused to Provide Refund on Ticket Never Used Eagan Minnesota

My first ever journey with NWA came out to be a bitter experience. Let me just narrate the story in short.

I started from Seoul to Detroit by NWA flight on 18th of Feb 2008. the ticket was booked few weeks in advance with all iterinary and meal preferences confirmed. After flight took off Incheon airport, the flight attendant came with polite smile and told me your meal is confirmed. And she wished me a good flight. But to my wonder when actual food came with VGML label and my name on tray, what i found inside the tray there was full bowl of Chicken which was later confirmed by same attendant. though the lable was confirming food to be VGML. Attendant said she doesn;t have any replacement for this, however she tried to help me with food from business class which again was not vegetarian. My journey was 15 hours long and such careless treatment and that too my first ever journey with NWA, i got shocked. To put more salt on my wound she offered me vouchers of 10$ , so that I can go and eat after 15 hours of flight, till then I was expected to remain starved.

With this experience I have decided never to travel by NWA again in my life.(i Normally avoid North America based airlines in general-as many of them are bankrupt or on the verge of bankruptcy)

I often use European , gulf or other wonderful Asian airlines like SIA, cathay,Asiana.
It made me feel that these north American based airlines are just pathetic as I heard in terms of customer service and poor administration . Even when I demanded feedback form onboard she advised me to go and check website to login my comments on nwa.com

Vegetarians please be-aware that you are not in good hands if you ever want to travel by NWA for long haul flights. Other observations I made in terms of dirty restrooms, aged attendants ,dirty covers on sheet, limited food, limited drinks(that too if you pay separate for drinks), broken headphones. of course the leased smiles on the faces were bit of air in desert.

I wish this type of airline do wonderful business by ripping off their customers who has little or no respect for vegetarians.

Would you like to travel by NWA after reading my terrible experience. Good bye NWA, you don;t get my business, I would take normal Asian or European airlines who treat me as normal passenger with respect. I travel 5 times across the globe for which NWA don;t get any share out of my budget.

Finally after all the troubles and miserable journey-after 2 weeks I got a reply from their customer service who said this concern has been forwarded to director food service. In that email agent promised me to send vouchers worth one hundred dollar for future travel ( but for me no use, since I would never venture into NWA again)

NWA is a big joke specially when you fly over different continents. Please steer clear from it, else be prepared tol loose your peace of mind plus you will starve. probably you might get some vouchers as compensation of your starvation and sugar coated lip service from their customer service agents.

I feel NWA and similar airlines cannot be competent and hence their business sucks. It makes them one of worst airline to fly .

Vegetarians just be alert that they would call your meal preferences as very special dietary need, as you don't eat dead animals ( however you may be vegetarian from your birth which is nothing special, as there are over 500million vegetarians are on this planet). This airline is hardly educated enough to even respect vegetarian customers because they don't need their business, so they practically don't deserve our business.
Just avoid NWA by all means if you do not want to get pissed off. For same price you can fly much better airline with lot more respect and dignity.

The rodeo or the refund? Typical.

I would actually be willing to bet you actually NEVER even bought a ticket, and is actually trying to use this site to vent your political feelings. Unfortunatly, this is not a site to do that. You story would be more believeable if you left out your entire "rant" on rodeos, because that has nothing to do with their policy of refunding tickets.

But lets even say you did buy a ticket. If that ticket was purchased as a Non-Refundable ticket you are basically out of luck(reguardless of your feelings).

Charles, I commend you for standing up for the animals. I grew up going to rodeos as entertainment. Now that I am older, I see what cruelty and stress the animals are forced to endure all for human sport and entertainment. It is very sad.
Good for you! I am with you in the fight for animal rights.

Your political views aside, was the ticket you purchased a refundable ticket? Most are not, especially if you got a good deal on the fare.
Your views on rodeos should really have nothing to do with getting a refund or not.

A refund is not the issue here. You are just upset about horses and rodeos. PERIOD. Northwest has always handled refund in a very timely manner and is proud of the customer service they offer. You need to take your frustrations about rodeos somewhere else. This is rip off report report--not PETA or humane socity.

I attend rodeos and find them quite the sport, very much entertaining..