Nouvalift I returned a product on the 9th of Sept 2016. I returned the package unopened & unused per agreement Pacoima California

 I got this cream as a gift for a survey.

I was to pay for postage in the amount

of 4.95.Imagine my surprise when they charged my 

bank account 99.95. I called the company and they promised

to refund my money. I have made 4 phone calls to the company.

so far they have gave me a run-around First rep. told me it would  take 3 to 5

business days, second rep said the same thing, Third rep told me it took

several days to post to my account, 4th rep.i didn't understand because he had

 a heavy accent. Nouvalift has had this cream since sept 9th and i still don't have my refund

This has caused an overdraft.I live on a fixed income so you can imagine how upset i am.