Complaint Review: NTB - Pittsburgh Pennsylvania
NTB National Tire and Battery Pittsburgh Pennsylvania
In August 2016, my wife's car stopped running while she was driving on the highway. Almost getting hit, she was lucky enough to have someone stop and help push her to the side. We have had good experiences with NTB in the past and they were the closest place for her to get towed to. The tow truck driver was convinced it was her battery and or the fuel pump. Simple enough fixes, so we had it towed to NTB. A week went by and we get the car back, $1200 poorer too. A week goes by of her driving it and she has the same exact problem. So I call and they agree to replace the pump again saying it was probably just a bad pump. It happens, things can arrive DOA. So they have the car again and fix it. This time when we go to pick it up, our car has 8k more miles on it, food spilled on the seats, the car smelled like oil and gas and it was running weird when I drove it home. 3 days later, same exact problem. I call the store where I took it and the manager was rude and a total jerk.
I called him out on everything and he denied it all. Of course he did, right? I then asked if they even replaced the battery and fuel pump. He insisted they did but I find it hard to believe that we got 2 bad fuel pumps in a row. I called the CEO and left him a voice mail to call me back. He had someone from his staff call. Which they setup for our local Mazda dealer to fix the car on NTB's expense. OK fine no problem. Well now it is about a month later and we are still having issues with our car. Ever since NTB touched it, it has not worked right. I called NTB's CEO the day after Thanksgiving and have followed up with 3 more calls. All of which they have not returned or attempted to reach out to me. The most recent problem with our car happened while my wife was driving down a busy road and the car just stopped because of the faulty fuel pump and sensor. She almost got hit by a truck with both of our kids in the car. I called the CEO a 5th time yesterday and he has yet to contact me. I will be getting a lawyer involved and will be suing to the max allowable in the state of PA. Stay away from NTB at all cost.
This report was posted on Ripoff Report on 12/13/2016 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ntb/pittsburgh-pennsylvania/ntb-national-tire-and-battery-pittsburgh-pennsylvania-1343008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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