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Report: #1271752

Complaint Review: Nutrisystem - Nationwide

  • Submitted:
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  • Reported By: OhioJo — Columbus Ohio USA
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  • Nutrisystem Nationwide USA

Nutrisystem Gives untruths advertised money back, but will not refund Nationwide

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Don't try Nutrisystem...the money back guarantee is a lie.

I started it in August, only lost 2 lbs, so decided to try another month. The meals were gross, so much slimy chicken. I ate them but started to gag the 2nd month when I opened the meals. I tried and tried to contact them, but all the phone numbers were for something else, not refunds.

I sent emails and was told they would answer within 2 days, but never heard back.

I finally decided to call the sales dept. The man who answered said because it had been more than 14 days since I received my first order that they would only refund a portion. He transferred me to customer service (I tried the email they listed and it said there was no such email addy)

The girl that he transferred me to became rude. She kept saying 14 days, and I told her I had never heard the 14-day refund policy. How can you know if a diet will work within 14 days?

I tried to explain that I was so determined for this to work for me, that I even tried a second month with no loss.

They are set-up to refuse refunds.

The customer service woman kept saying that I could not get a refund because it was more than 14 days, which I had never heard before. I used it the entire month and a couple more weeks to give it a good try. She was rude and kept saying 14 days....this is a gimic...how can you know whether it will work within 14 days.Don't try Nutrisystem...the money back guarantee is a lie. I started it in August, only lost 2 lbs, so decided to try another month. The meals were gross, so much slimy chicken. I ate them but started to gag the 2nd month when I opened the meals. I tried and tried to contact them, but all the phone numbers were for something else, not refunds. I sent emails and was told they would answer within 2 days, but never heard back. I finally decided tocall the sales dept. The man who answered said because it had been more than 14 days since I received my first order that they would only refund a portion. He transferred me to customer service (I tried the email they listed and it said there was no such email addy)
The customer service woman kept saying that I could not get a refund because it was more than 14 days, which I had never heard before. I used it the entire month and a couple more weeks to give it a good try. She was rude and kept saying 14 days....this is a gimic...how can you know whether it will work within 14 days.

This report was posted on Ripoff Report on 12/03/2015 07:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nutrisystem/nationwide/nutrisystem-gives-untruths-advertised-money-back-but-will-not-refund-nationwide-1271752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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