Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1222600

Complaint Review: Optimal Health Products - Internet

  • Submitted:
  • Updated:
  • Reported By: sprandel — Phoenix Arizona USA
  • Author Not Confirmed What's this?
  • Why?
  • Optimal Health Products Internet USA

Optimal Health Products Trial offer means delayed payment on-line based Internet

*UPDATE Employee: Optimal Health Products

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Although I recognize that it is my fault for not reading the 20 pages of terms and conditions, I just wanted to warn other unsuspecting, vulnerable diet pill shoppers about my experiencing ordering a 14 day trial of garcinia cambogia from optimal health.  First, I didn't have a good feeling about ordering these pills, so I made an account but did not follow through with the order.  I was called every day, twice a day, by employees convincing me to follow through.  After all those phone calls I was convinced that I am overweight and need diet pills so I caved in and bought the pills.  This did not stop the phone calls, and I had to call multiple times to get them to stop the daily calls. 

This is really just a minor complain, what I really want other consumers to know is that a 14 day trial just means they wait 14 days before charging you $78, even if you cancel any future orders.  One month later they will charge you $78 again because the original order they sent you is for 2 months (even though you are on a 14 day trial).  When you notice how much money has been taken from you and call customer service they will treat you like an idiot (I guess thats fair) and they will simply repeatedly tell you that all this information was in the terms of conditions.

I should have read the terms and conditions, but because I didn't I felt I owed it to other shoppers to be forewarned about the shadyness of this company, as well as the minor detail that the pills gave me intense stomach cramping (to which the customer service rep replied, "they are all natural and stomach pain should subside after months of use").  

This report was posted on Ripoff Report on 04/15/2015 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/optimal-health-products/internet/optimal-health-products-trial-offer-means-delayed-payment-on-line-based-internet-1222600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Optimal Health Products

AUTHOR: OPTIMAL HEALTH PRODUCTS - (USA)

POSTED: Friday, May 22, 2015

Hello, I do apologize for your experience with our product Garcinia Cambogia and Natural Cleanse Plus as well as the service that was provided for you when you called in to rectify your account staus with us. We pride ourselves in  Customer Service  and the customer does come first. I'd like to extend an invite to please email our customer care service with your full name and telephone number we would love to give you a call and further rectify this situation. As for the Terms and Conditions, we must explain and remind the customer what they are authorizing for the trial. I know that Terms and Conditions are very long however, at the same time directlly to the left of the rush my free trial highlighted in gray for the customers to read over before you authorize the trial and the Terms and Conditions on how the trial does infact work. This paragrapgh states the following: We are so confident that you will love Garcinia Cambogia XT that we are offering a one-time trial offer for you to sample our product. Initially, just pay $4.95 (USD) for shipping and handling to fully evaluate Garcinia Cambogia XT for 14 days. If you like Garcinia Cambogia XT, simply keep and continue to use the product. Once your free trial has ended (15 days from today) your subscription will be automatically enabled so you can continue to lose weight with Garcinia Cambogia XT without interruption and you will be billed $78.94. Then on a monthly basis you will continue to receive a fresh 1 month supply which will be charged on the same card provided today. You can cancel at ANY time and/or take advantage of our "No Questions Asked 60 Day Money Back Guarantee" by calling 1-855-986-2646. There is no commitment, no minimum to buy and you will never be charged again during your free trial period.. 80% of our users do not step outside of the trial paying retail price, as well as 80% of consumers do call within the alloted time.

We hear at Optimal Health Products do sincerely apologize and again we would like it if you could please send us an email with your full name and phone number we would love to further rectify this situation. please use the following email address: <csemail360@gmail.com> As well as we can be reached at 1-855-986-2646 – Open 24Hrs Mon-Fri 6am-6pm CST Sat-Sun

 

Thank you,

Optimal Health Products.

 

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now