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Report: #1272271

Complaint Review: Orbitz - Internet

  • Submitted:
  • Updated:
  • Reported By: Gabriel — St Peters Missouri USA
  • Author Confirmed What's this?
  • Why?
  • Orbitz Internet USA

Orbitz I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars.Internet

*REBUTTAL Owner of company: Orbitz Feedback

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 So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN! 

I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars. So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN!

This report was posted on Ripoff Report on 12/05/2015 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz/internet/orbitz-i-am-trying-to-book-a-flight-to-brazil-and-the-price-is-showing-me-855-dollars-w-1272271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Orbitz Feedback

AUTHOR: Custrelsgal - (USA)

POSTED: Monday, December 07, 2015

Hi Gabriel,

My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Luisa

Orbitz Customer Relations

Chicago, IL

 

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