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Report: #1319281

Complaint Review: Cheaptickets - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Ritterrd77 — Apo Delaware USA
  • Author Confirmed What's this?
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  • Cheaptickets 500 west madison st ste 1000 Chicago, Illinois USA

Cheaptickets Orbitz, Travelocity Asked for partial flight tax refunds on 2 airline tickets $578 due to medical emergency, refused!! Chicago Illinois

*Author of original report: Readers recognise this tactic

*General Comment: I'm Surprised...

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I booked a flight with service from FRA to ORD and back for 17 May 2016 and 3 June 2016. Unfortauntely, I had a severe medical emergency and was rushed to the hospital. Since I was unable to fly due to health reasons my husband and I were unable to fly on the 17th. So, I contacted Cheap Tickets to ask for a refund due to the health reasons and they told me that Air Berlin had to process a refund. So, I contacted Air Berlin who told my ticket was non-refundable. I was only seeking a partial refund for the taxes paid on both flights since I was unable to take them. The Airline told me that they could do that but that cheap tickets had to process the refund. I had to call cheap tickets and they refused to give me all the flight taxes back without a clear explanation of why. They only allowed a partial tax refund on the flight and werent concerned about my health reasons at all! I had to call both the airlines and cheap tickets back three times! I spent over two hours in total waiting on hold for the cheap tickets representative to come back on the phone. Once I waited for a half hour and the hung up on me. So at any rate, I not only lost most of my flight monies, I also lost more money waiting on hold for the calls to their customer service line.. I tried to resolve this by email but they refused of course, so I wouldnt have any proof of their shady business practices in writing!! I am a medically retired combat veteran and I dont have the money to call and fight with them over a partial completed tax refund for the amount of my flights. I find this unacceptable that I had to call back and forth between the airlines and cheap tickets and waste money on 3 or 4 calls and over two hours for a simple partial refund! I will never use their service again for international flights but I want to make a complaint because someone needs to look into this! I suspect that they purposely put me on hold for so long hoping that I would hang up and forget about getting the money back. 



 

I  attempted to receive afull refund of the taxes I paid on the two tickets which was a total of $478 per person instead of receiving a pitiful amount of $146.07 per ticket back. In addition, I am requested payment for the amount of money I had to wait on hold with my phone line as well as compensation for the 2 to 3 hours I had to Hold from their customer service line.I presented this to the better buisness bureau and cheaptickets dragged it out and even gave me a joke refund of $14.86 since they thought it would be funny. I even submitted written documentation from the company stating I would receive at least the $146.07 per two tickets back. Despite my written proof, they are still refusing to give me the amount promised. They have done this to alot of people and they don't have a conscience about taking money from a disabled combat veteran or anyone else. These people think this is a joke and that they can treat their customers like garbage and never run out of customer s or money! Shame on cheaptickets. 

This report was posted on Ripoff Report on 07/27/2016 03:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheaptickets/chicago-illinois/cheaptickets-orbitz-travelocity-asked-for-partial-flight-tax-refunds-on-2-airline-ticket-1319281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Readers recognise this tactic

AUTHOR: - ()

POSTED: Monday, October 02, 2017

I bring a valid complaint and of course the tactic the defense has is that I am trying to persuade readers with sympathy! That's pretty lame and I'll tell you why! Before I posted my experiences, I read all of the similiar complaints about this company from non combat veterans! They are equal opportunity in terms of screwing people over! In fact, if youdon't believe me, do some some research and you will see that my complaint was not based on an attempt to gain sympathy. I based my argument on the fact that I had to have emergency surgery and even with a doctor's note and this company's policy, I should've been able to get my money back. Waiting on the phone for two hours to the customer service personnel who barely speak english and the outsourcing to foreign countries is suspect! Readers, please see this company for what it is! Stay away! Their reputation is so bad, they had to change their website so people wouldn't know who they were anymore. Forget the disabled combat veteran status and look into the actual complaints this company has had against them! They are attacking me because of a valid complaint!

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#1 General Comment

I'm Surprised...

AUTHOR: John - (U.S.A.)

POSTED: Sunday, October 01, 2017

that anyone offered you even a partial refund.  In my experience, any changes in itinerary, including cancellation, will always include fees if not outright loss of payment.  That's why there's flight insurance.  Generally for a small fee you can buy insurance which assures you of reimbursement in the event of a cancellation due to illness or death.  If you don't buy the insurance you risk losing your money if you cancel.  

When you purchase a ticket, you prevent someone else from taking that seat.  Airlines would go broke pretty quickly if people could just purchase tickets and then cancel for any reason, leaving them with empty seats.  Anyone can claim "health reasons" and even with insurance in order to file a claim you'll be expected to provide documentation that you really were prevented from using the ticket.  

Oh, and the "disabled combat veteran line" is a complete non sequitor, but apparently it's required in pretty much every Ripoffreport post that something like that simply must be included.  Someone got sick, someone got cancer, I lost my job, I lost my benefits, a hurricane destroyed my house, a dingo ate my baby, I'm blind, I'm disabled, I'm a combat vet or I know someone who is, etc. etc. etc.  It simply doesn't matter and it's a cheap pitch for sympathy.  Please stop trying to manipulate the readers and stick to the facts- my guess is that if you look at the original agreement you'll find something about no refunds offered because the ticket is a cut-rate deal.  Next time, read the contract before you agree to it. And buy insurance if it's offered. 

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