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Report: #1121924

Complaint Review: CheapTickets - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Missy — Duluth Georgia
  • Author Not Confirmed What's this?
  • Why?
  • CheapTickets 500 W. Madison St., Suite 1000  Chicago, Illinois USA

CheapTickets The CheapTickets Travel Team they misspelled my mom's name, I won't fix it they want me to pay $50 extra to get it fixed, on their mistakes Chicago Illinois

*UPDATE Employee: CheapTickets Response

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(((email redacted)))

I am 8 months pregnant with my baby, I went online at cheap tickets. Com.  To ge my mom a flight so she can come to help me out, so I purchased the tickets then after a couple of days I went back in to make sure that everything was ok, that's when I look they have the wrong last name for my mom's last name. So I called customer service, this lady named Sofia that's supposed to be a supervisor gave me the run aroundthe whole time, not only that she said that I have to pay$50 extra to fix a mistake that they made on their end. I don't understand that, at the end of the conversation nothing was done, that Sofia /supervisor lady did nothing to help. She kept on saying that I need to pay $50 extra. So I got off the phone very upset.  Never again!!! Will I purchased any tickets from this company

This report was posted on Ripoff Report on 02/07/2014 10:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheaptickets/chicago-illinois-60661/cheaptickets-the-cheaptickets-travel-team-they-misspelled-my-moms-name-i-wont-fix-it-t-1121924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

CheapTickets Response

AUTHOR: Custrelsgal - ()

POSTED: Monday, February 10, 2014

Hi Missy,

My name is Lynne; I’m a member of the CheapTickets Customer Relations Team.  CheapTickets is a self-booking site. Therefore the traveler names are entered by the customer and able to be reviewed prior to completing the reservation.  If you’d please email us at socialnetwork@CheapTickets.com and include the CheapTickets Confirmation #, I’ll be able to investigate this concern on your behalf.    Thank you for reaching out.  We look forward to receiving your info for review.

Sincerely,

 Lynne

CheapTickets Customer Relations

Chicago, IL

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