Overnight Prints Ripoff Don't count on order being printed in their Santa Ana, CA location Santa Ana California

I used to work for these people, knew the "President" an other wannabees. They have a polite feature it's called "Hire To Fire"(before employee bennies kick in like unemployment-bennies). Check out Farheap Solutions (just as shady Overnight Prints). Their quality of printing sucks because they print about a 100 cards on one run or sheet. Most times they don't check. The QA Dept. (one guy) can't check them all and most defective cards get shipped. Why reprint 100 cards when only a four of them were terrible. Who cares if they were next day air or this was a repeated customer. No one at that company cared enough to follow through. When suggested certain measures should be taken and gave positive examples, I was told to not worry about it that's what the CSR people are there for. Duhhh.... well someone's not doing there job. In training I got about 10 templates on how to handle different types of complaints or customer issues, most of them repeated themselves and really never solve anything. In the end you'll just end up calling tech support just to get nowhere. The hold time..."fagetaboutit".

They need to spend some "doremi" to get qualified CSR in there. That's the bottom line on that. You need articulate educated individuals. Yes they just opened a poorly operated Overnight Prints in Kentucky. Don't worry it will close soon (just like the one in Europe that there planning to open). Let me tell you the refunds and reprints from unsatisfied customers poured in by the thousands. They are located in Santa Ana. They want to be this grand, technology and printing corporation. What they really do is lose millions in credit card fraud, fire salaried employees (and hire temps because they got in a "high rise" they couldn't afford), then if you were so stupid to go there for a interview in the first place you'll only be there to serve a government quota, get trained by some nice people, shuffle some paper work and given your last check just before you enter the "third month".

The reason "Down Sizing". If you're hungry, ambitious, a problem solver, and aggressive this is not the place for you. If you just want to fit in, be a drone, stay quite; doesn't talk to "ANYONE" with out an official email before hand, micromanaged by all means Go For It Baby!!! STAY AWAY FROM FARHEAP SOLUTIONS & OVERNIGHT PRINTS.

Givitstraightnochase!!!!