GM of Panera Bread Herendous customer service experience from GM of store Cary North Carolina

2/12 months ago, my husband and I ate dinner at panera. My order was quite simple so i thought, but when we recevied our food, my sandwich was incorrect, along with my salad, and I was missing items. I asked one of the workers if they could send it back and fix it. It arrived back and the food was still incorect. I proceeded to go up my self to get the order i had placed to begin with. I stood at the counter for a bit, while my husband was already finished eating. The gave me my meal and again forgot the chips. I got back to my seat and once again it was wrong. I asked for a bag and left. I wrote a survey telling them how bad of service it was, and got a phone call from the GM of the store. We spoke and he apologized and said i will get some food vouchers out to you. Gave him my address and he has my phone number.

I did not receive anything in the mail, so i called him back. I told explained nothing had arrived, he said that's odd, and promised me they would go out again. 2wks went by no vouchers, so i called Corp to see why this Gm is not sending out things he promised  he would. They said they would send him a message that I needed a call. Another two weeks went by and i recieved no phone calls or vouchers. I called him a 3rd time, and he acted like he didn't really care. I told him how i felt, and he just blew me off by saying how about fed ex them out of my own expense and send you an email confirmation? Would that make you happy? I said it's not about the vouchers, it's the principle of the matter that your not doing your job, and making your customers satisfied.

Again, no response, it's now 1 wk and 3days and I have NOT received one email with any fed ex numbers nor did i get any vouchers. I feel at this point, he is just being rude,and doesn't care about his store.

Very upset customer

Kim Balsamo