Papa John's Pizza ripoff Sachse Texas

This lady, Rebekah, ordered pizza and breadsticks. She only received pizza. She called, they left it off the order, she was PROMISED by the manager they would bring some out and they never showed. It is a rip off because even though she didn't pay for it, she was PROMISED a product, that was not ordered through no fault of her own. It shouldn't matter if it was breadsticks or a 25 cent container of cheese!
You are missing the point!!!

Papa John's, Domino's, Pizza Hut, all the chains, have become lackadasical in their home delivery. We don't have pizza delivered anymore, because it is never right. We rarely order pizza anymore, but when we do, it's from a local pizzeria. We are fortunate that we can do that, some people are stuck with the franchises.

If you are going to offer a service, and PROMISE a product, then you should follow through. Plain and simple! I am so sick of this "they only get paid minimum wage" B.S.!!! That is not my fault! No one is forcing them to work there, and just because they make minimum wage, does not give them the right to talk like jerks to people!! Go to college and get a job like the rest of us! I am the lowest paid at the office I work in and I am going to school to work my way up. That doesn't give me the right to talk trash to people when they call in! SHEESH!

Rebekah, you should call Papa John's home office and just make them aware of what happened. I would. It's obvious the manager doesn't care. This is once again, poor customer service.

Thanks for listening,

John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)

John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)

John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)

John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)

When you order from a nationaly franchised pizza joint such as Dominos, Pizza Hutt or Papa Johns (my personal favorite), you aren't ordering from a high class italian pizzeria. You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage. With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work. Not that customer service should be sacrificed for the cheaper price of a franchise pizza. We all know pizza isn't anywhere as cheap as the ingredients. Don't get me started on the "delivery charge" either. Ok ok you got me. Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.

When you order from a nationaly franchised pizza joint such as Dominos, Pizza Hutt or Papa Johns (my personal favorite), you aren't ordering from a high class italian pizzeria. You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage. With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work. Not that customer service should be sacrificed for the cheaper price of a franchise pizza. We all know pizza isn't anywhere as cheap as the ingredients. Don't get me started on the "delivery charge" either. Ok ok you got me. Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.

The last time we ordered from Papa Johns, the pizza was not edible. It was so bad we threw it in the trash. The next morning, the trash can had melted into the pavement, all plant life within 30 square blocks ceased to exist, there were dead squirrels on the ground, the raccoons had vanished, then came the hurricanes......

I would like for the editor to remove my original comment concerning Papa John's. My point was completely misunderstood and I
didn't know my venting would cause controversy.

I will in the future do what I usually do and that is to call the place of business. This site isn't just about money but poor service as well, but I will be more careful about
the topic I choose.

The only reports I respond to are the ones I have started or have had dealings with. Any others I haven't time for but good manners are still in style regardless if it's an individual or a business.

"There are worse things." All this for an order of breadsticks which: 1) You didn't get; 2) You didn't pay for. What's the big deal? Too much time on your hands? The world doesn't revolve around you. How does this fall into the category of a rip-off?

In my opinion, when she didn't write down breadsticks in my original order, that was poor customer service to begin with. She must have been new or wasn't paying attention.

I agree the manager was the correct person to speak with but he did tell me the breadsticks would be sent and they were not so in my opinion only, Papa John's didn't give good customer service.

If they were unable to deliver, all the manager had to do was call and let me know instead of leaving me hanging and I would have understood but to handle it the way they did, isn't very professional. You don't treat anyone that way and especially long time customers. The only thing I was SOL with was their professionalism
in handling this and considering the other pizza chains, changing isn't that big of a deal. There are worse things.

She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.

She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.

She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.

She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.