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Report: #163488

Complaint Review: Papa John's Pizza - Sachse Texas

  • Submitted:
  • Updated:
  • Reported By: Wylie Texas
  • Papa John's Pizza 6120 Hwy. 78 Sachse, Texas U.S.A.

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We ordered pizza and breadsticks from Papa John's and didn't receive the breadsticks. The person who took my order obviously hasn't been trained in customer service very well because after I realized we didn't get the breadsticks, I called Papa John's and told her the problem. She apparently didn't know how to handle this simple request so she put the manager on the phone and he looked at the order and said the breadsticks were not even listed. I told him I did indeed order them and he asked me what I wanted done about it. I told him I wanted them delivered to me to eat with my pizza. He said he would get them to me without charge (I offered to pay for them since we weren't charged before) when he could. My husband said we should pay for them and I agreed but the driver never showed.

We have been loyal customers for several years now and this incident was a complete surprise because in the past, they have always been very customer oriented. We no longer order from them. I refuse to be treated in such a rude manner and it was rude to tell me one thing and do another. I will order from Pizza Hut or Dominos from now on.

Rebekah
Wylie, Texas
U.S.A.

This report was posted on Ripoff Report on 11/05/2005 06:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/papa-johns-pizza/sachse-texas-75098/papa-johns-pizza-ripoff-sachse-texas-163488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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0Employee/Owner

#15 Consumer Comment

This IS poor customer service!

AUTHOR: Dee - (U.S.A.)

POSTED: Monday, December 12, 2005
This lady, Rebekah, ordered pizza and breadsticks. She only received pizza. She called, they left it off the order, she was PROMISED by the manager they would bring some out and they never showed. It is a rip off because even though she didn't pay for it, she was PROMISED a product, that was not ordered through no fault of her own. It shouldn't matter if it was breadsticks or a 25 cent container of cheese!
You are missing the point!!!

Papa John's, Domino's, Pizza Hut, all the chains, have become lackadasical in their home delivery. We don't have pizza delivered anymore, because it is never right. We rarely order pizza anymore, but when we do, it's from a local pizzeria. We are fortunate that we can do that, some people are stuck with the franchises.

If you are going to offer a service, and PROMISE a product, then you should follow through. Plain and simple! I am so sick of this "they only get paid minimum wage" B.S.!!! That is not my fault! No one is forcing them to work there, and just because they make minimum wage, does not give them the right to talk like jerks to people!! Go to college and get a job like the rest of us! I am the lowest paid at the office I work in and I am going to school to work my way up. That doesn't give me the right to talk trash to people when they call in! SHEESH!

Rebekah, you should call Papa John's home office and just make them aware of what happened. I would. It's obvious the manager doesn't care. This is once again, poor customer service.

Thanks for listening,
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#14 Consumer Comment

People shouldn't make assumptions

AUTHOR: Denny - (U.S.A.)

POSTED: Monday, November 14, 2005
John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)
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#13 Consumer Comment

People shouldn't make assumptions

AUTHOR: Denny - (U.S.A.)

POSTED: Monday, November 14, 2005
John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)
Respond to this report!

#12 Consumer Comment

People shouldn't make assumptions

AUTHOR: Denny - (U.S.A.)

POSTED: Monday, November 14, 2005
John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)
Respond to this report!

#11 Consumer Comment

People shouldn't make assumptions

AUTHOR: Denny - (U.S.A.)

POSTED: Monday, November 14, 2005
John, like so many others, you harbor minomers about the "pizza delivery business"

YOur statement:
"You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage."

Barely more? Depends on who they are. In a dedicated "pizza" delivery unit, that employee could be earning minimum wage. But in an establishment that does both delivery and sit in, your order could be taken by someone who earns less than minimum wage ( they are waiters/waitresses who earn tips). ALL delivery drivers dont make less than minimum.

Your statement:
"With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work."

Bullcrap. When I was delivering pizza, I had more money that I could handle, and EASILY afford pizza from expensive restaurants (not that ate pizza anywhere else). A delivery person could make anywhere from $20-$30 an hour depending on tips they make and compensations.

Another ignorant comment by you:
Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.


The delivery charge is put into place because of ASSHOLES who do not pay for pizzas and make "joke" orders. Well, a few of these bad apples spoiled it for the rest of you. PH didn't CHARGE that fee before, but because they would make too many "fake order" runs, that cuts into their PROFITS as well as well as they LOSE one able bodied person to MAKE A LEGITIMATE RUN>! YOU only have you and your ilk to blame for them finally deciding that enough is enough. EVERY shift I worke,d we've received at least 1 fake order. That's 20 minutes wasted ofr cooking time, including hte ingredients used to make htat pizza! What if hte "fake order" consisted of 10 pizzas? Guess how much money that company just lost for sending a delivery driver on that fake run?

And no, the person takin the order ISN:T the person deliverying the pizza. There are the CRT (they are the ones who take your order), the cooks ( how can they make your pizza and deliver it?) and the DELIVERY DRIVERS! A pizza dleivery joint can do as many as 20 -40 deliveries PER HOUR! So are you saying that there are at least 30 employees working at that time? Hell no!

And no, the delivery driver is compensated $1 for every run, not 50 cents (per PH policies). And that comes out of hte COMPANy's money, not YOU!

Also, take into consideration that the compnay has to pay higher insurance (because they are now allowing EMPLOYEES to deliver), and oeprating costs are worked into everything that you buy (whether it be in that pizza you had deliver or bought that Big MAC meal from McDonald's)
Respond to this report!

#10 Consumer Comment

It's not the highest class place in the world...

AUTHOR: John - (U.S.A.)

POSTED: Friday, November 11, 2005
When you order from a nationaly franchised pizza joint such as Dominos, Pizza Hutt or Papa Johns (my personal favorite), you aren't ordering from a high class italian pizzeria. You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage. With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work. Not that customer service should be sacrificed for the cheaper price of a franchise pizza. We all know pizza isn't anywhere as cheap as the ingredients. Don't get me started on the "delivery charge" either. Ok ok you got me. Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.
Respond to this report!

#9 Consumer Comment

It's not the highest class place in the world...

AUTHOR: John - (U.S.A.)

POSTED: Friday, November 11, 2005
When you order from a nationaly franchised pizza joint such as Dominos, Pizza Hutt or Papa Johns (my personal favorite), you aren't ordering from a high class italian pizzeria. You're ordering pizza over the phone and probably talking to a young person in their first job getting paid barely more than minimum wage. With the money they personally bring in, they can't or can barely afford to buy a pizza from the place they work. Not that customer service should be sacrificed for the cheaper price of a franchise pizza. We all know pizza isn't anywhere as cheap as the ingredients. Don't get me started on the "delivery charge" either. Ok ok you got me. Pizza the Hutt charges a "delivery charge" when you order a pizza for delivery. The ENTIRE "delivery" process is obviously done by the person that delivers the pizza. However, the delivery charge is around $1.50 and the delivery person only gets 50 cents of that money. Now why in the hell would the company get the other dollar when they had nothing to do with the delivery? If anything, a pizza should be cheaper because the cost involved in waiting on and cleaning up after a eat-in customer isn't involved.
Respond to this report!

#8 Consumer Comment

Just as well

AUTHOR: Dave - (U.S.A.)

POSTED: Tuesday, November 08, 2005
The last time we ordered from Papa Johns, the pizza was not edible. It was so bad we threw it in the trash. The next morning, the trash can had melted into the pavement, all plant life within 30 square blocks ceased to exist, there were dead squirrels on the ground, the raccoons had vanished, then came the hurricanes......
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#7 Consumer Comment

There are different types of rip-offs, not just

AUTHOR: Rebekah - (U.S.A.)

POSTED: Monday, November 07, 2005
I would like for the editor to remove my original comment concerning Papa John's. My point was completely misunderstood and I
didn't know my venting would cause controversy.

I will in the future do what I usually do and that is to call the place of business. This site isn't just about money but poor service as well, but I will be more careful about
the topic I choose.

The only reports I respond to are the ones I have started or have had dealings with. Any others I haven't time for but good manners are still in style regardless if it's an individual or a business.
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#6 Consumer Comment

You are so right...

AUTHOR: Pete - (U.S.A.)

POSTED: Monday, November 07, 2005
"There are worse things." All this for an order of breadsticks which: 1) You didn't get; 2) You didn't pay for. What's the big deal? Too much time on your hands? The world doesn't revolve around you. How does this fall into the category of a rip-off?
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#5 Consumer Comment

Rebuttal

AUTHOR: Rebekah - (U.S.A.)

POSTED: Sunday, November 06, 2005
In my opinion, when she didn't write down breadsticks in my original order, that was poor customer service to begin with. She must have been new or wasn't paying attention.

I agree the manager was the correct person to speak with but he did tell me the breadsticks would be sent and they were not so in my opinion only, Papa John's didn't give good customer service.

If they were unable to deliver, all the manager had to do was call and let me know instead of leaving me hanging and I would have understood but to handle it the way they did, isn't very professional. You don't treat anyone that way and especially long time customers. The only thing I was SOL with was their professionalism
in handling this and considering the other pizza chains, changing isn't that big of a deal. There are worse things.
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#4 Consumer Comment

how is referring you to a manager poor customer service?

AUTHOR: Alyson - (U.S.A.)

POSTED: Sunday, November 06, 2005
She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.
Respond to this report!

#3 Consumer Comment

how is referring you to a manager poor customer service?

AUTHOR: Alyson - (U.S.A.)

POSTED: Sunday, November 06, 2005
She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.
Respond to this report!

#2 Consumer Comment

how is referring you to a manager poor customer service?

AUTHOR: Alyson - (U.S.A.)

POSTED: Sunday, November 06, 2005
She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.
Respond to this report!

#1 Consumer Comment

how is referring you to a manager poor customer service?

AUTHOR: Alyson - (U.S.A.)

POSTED: Sunday, November 06, 2005
She probably didn't have the authority to tell you that you were either SOL or that she could get you breadsticks. That is the case with most cashiers in any establishment.
She did the RIGHT thing by referring you to the person in charge, who did attempt to do right by you.
Respond to this report!
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