Complaint Review: Pay Anywhere - Troy Michigan
- Pay Anywhere 250 Stephenson Hwy Troy, Michigan USA
- Phone: 866-485-8999
- Category: Credit Card Processing Companies
Pay Anywhere, PayAnywhere.com, NA Bancard, Troy Michigan Unauthorised fees Troy Michigan
*Author of original report: Pay Anywhere issues refund after BBB complaint
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I signed my company (Jacob's Electronics) up with PayAnywher.com to process my credit card transactions. After accepting my first credit card transaction of over $1040.00 I waited for it to be sent to my checking account.
After two days the transaction has not been processed so I called their support, after many transfers on the phone I finally talked to Claudia Rowlett, she stated "I had to send them bank account statements proving I had more than the amount being processed by them or they would hold the funds for 180 days". I then asked her to issue a refund to my client and to cancel my account with them as this was unacceptable.
She finally fulfilled my request. About 6 months later I have a charge to my checking account of $54.56 that I did not authorise, I finally found who charged my account as it was not stated on my account and contacted them. Once again, after being transferred many times I talked with a rep from Pay Anywhere, he stated "it was a fee from the transaction and would not return the funds".
I told him if they would have not attempted to hold the funds I would have not issued a refund and would have paid their fee, he was very rude and stated again he would not send a refund.
This is the first part, when I signed up with Pay Anywhere they advertised no fee for the first $1000.00, they clearly did not honor this as well.
I would like my $54.56 back and to let others know what kind of business they run.
This report was posted on Ripoff Report on 05/14/2014 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pay-anywhere/troy-michigan-48083/pay-anywhere-payanywherecom-na-bancard-troy-michigan-unauthorised-fees-troy-michigan-1146631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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