Place Settings Ordered product not delivered. Matthews North Carolina

Order Number 26861 for 4 each Vieux Luxembourg by Villeroy & Boch Dinner Plates (10 1/2 in), Stock number 2341-2620 was placed on 04/06/2007 at 17:08:20 EDT.
Payment of $134.40 was made at that time.

Order status queries were sent on:
7/9/2007 10:14:33 EDT
7/24/2007 12:06:19 EDT
11/12/2007 13:02:16 EST
11/20/2007 13:28:42 EST

The first and third responses were:
An inquiry has been sent to the warehouse.

The second response was: The items are on order from the manufacturer and backordered at the factory approximately 4-6 more weeks.

I have received no response to the fourth query.

John
Savannah, Georgia
U.S.A.