Complaint Review: Pods moving and storage - Nationwide
Pods moving and storage Kira hagerman of collections with pods overcharged, ripped off, without proper documentation Clearwater florida Nationwide
*Author of original report: Get a life pods
*Consumer Comment: Must be that new math.
*Author of original report: Learn to do math
*Consumer Comment: Proper Documentation?
As of April 5 2027 we were repeatedly told we owed more to pods than we new we did. Kira hagerman of the collections insisted no matter how I asked to prove what we owed extra, that she could not provide with a month by month balance. We were told all sorts of things in a 30 min conversation from we only paid 75 percent of what we owed , and that we were 6 months behind after paying 1100 dollars in a four week period. She said we owed 914 dollars still. After getting of the phone we found a certified letter from pods itself that proved we were right and only owed 400 dollars. We were appalled at being overcharged even after asking for constant documentation which we were denied unlawfully . We had complained for over a year about being overcharged and were told different balances that increased without documentation of proof.
If we would have paid the 914 as we were told or our stuff would go to auction, we would have been scammed / overpaid by 500 dollars. It was only through our due diligence that we proved pods was over charging us. They blamed it on a new AX accounting program that does not credit customers for there payments as told to us by two employees at pods customer service. So how many people have been effected by these accounting errors ? Are we to believe that over a year and hundreds of dollars we were the only one? Pods is taking no responsibility for the overcharging and has not even called us back since we proved them wrong. This same accounting/ collections department now has my account information and takes money as they feel.
This report was posted on Ripoff Report on 04/05/2017 08:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pods-moving-and-storage/nationwide/pods-moving-and-storage-kira-hagerman-of-collections-with-pods-overcharged-ripped-off-w-1366096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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