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Report: #1454275

Complaint Review: Polygroup - Internet

  • Submitted:
  • Updated:
  • Reported By: Heather — NY United States
  • Polygroup Internet United States

Polygroup Summerwaves Polygroup pools They claim the product will not be avalible until spring. And will not re-emburse the purchase of a new pump Internet

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I purchased a pool. The ladder is flimsy. The sand filter pump stopped working, i contacted customer service went through all the steps for the warranty. I was told the pump would be back in stock in 2 days later. I had to cut the cord to the filter and send a picture of that along with a picture of the reciept to the email provided. I did that 1 week and 1 day later i contacted customer service again because i have not heard anything. That is when i was told i would recieve my pump next spring :( REALLY! Next spring! I said how am i supposed to keep my pool clean? The girl said just keep swimming and try to keep the water moving. I have never dealt with such horrible customer service. And i will not purchase another polygroup pool again.

This report was posted on Ripoff Report on 07/31/2018 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/polygroup/internet/polygroup-summerwaves-polygroup-pools-they-claim-the-product-will-not-be-avalible-until-sp-1454275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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