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Report: #755147

Complaint Review: Predicto - Internet

  • Submitted:
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  • Reported By: Todd — Naples Florida United States of America
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  • Predicto Internet United States of America

Predicto Dishonest rebutal Internet

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I found a solution, but first:
  The response by Predicto #1 employee sounds nice, but it is totally untruthful about the double opt-in policy. That whole paragraph below never happened to me and neither did it happen to the other posts I've read.
This part is pure BULL:

Predicto employee#1:
  "Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.  To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone.  We then send a text message to their cell phone which again discloses the essential membership terms.  They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account."

I was ripped off for a total of $79.92. Checking my bill this month to see if Predicto had charged me again after texting "STOP" last month, I found that they had NOT charged me, BUT, I had three charges of $9.99 from other companies that I DID NOT SIGN UP FOR.
 
 Now for a solution: I called AT&T, my provider and asked what could be done to stop this.
I have to say I was overwhelmed with the professionalism and satisfaction I received from "Johan" at AT&T.
 He suggested I have them(AT&T) put a "purchase block" on my phone(s) so that I have to enter a PIN# to make any future purchases. This would not affect my iTunes purchases, just ones like I am complaining about.
Then he went back and removed all the unauthorized charges for me. I could have done it by calling the companies myself, but thankfully didn't have to. I didn't expect this kind of assistance from AT&T, and truly appreciate it.
 I hope that anyone else having this problem can resolve it as easily as it was for me.

This report was posted on Ripoff Report on 07/19/2011 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/predicto/internet/predicto-dishonest-rebutal-internet-755147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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